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Home > About Us > Careers > Service Manager

Service Manager

Service Manager

Hong Kong

Key Responsibilities: 
  • Assist on trouble tickets, emails and problems escalated by Helpdesk
  • Review of meeting with customer regularly
  • Analyze product and support and manage knowledge base 
  • Review service of repeated case periodically
  • Configure and setup fine tuning of customer security
  • Ensure emails, ticket handling and escalations are followed
  • Handle complaint, manage technical support and analyze fault ticket 
  • Follow ISO 9001, 20000, 27001 procedure
  • Handled ad hoc projects or tasks as assigned 

Job Requirements: 
  • Bachelor degree in Computer Science, Telecommunications or related discipline
  • Minimum 5 years in ISP/Telecommunication industry
  • Proficiency in Cisco routers and Firewall Configuration
  • Strong customer service and problem solving skills
  • Strong analytical and communication skills
  • Strong command of spoken and written English, Cantonese & Mandarin
  • Travel occasionally
  • Candidate with more experience will be considered as Senior Service Manager


We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email to jobs@citictel-cpc.com

All information received will be kept strictly confidential and for employment-related purpose only.

Apply Now
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