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Service Manager

Service Manager

Hong Kong

Key Responsibilities: 
  • Assist on trouble tickets, emails and problems escalated by Helpdesk
  • Review of meeting with customer regularly
  • Analyze product and support and manage knowledge base 
  • Review service of repeated case periodically
  • Configure and setup fine tuning of customer security
  • Ensure emails, ticket handling and escalations are followed
  • Handle complaint, manage technical support and analyze fault ticket 
    Follow ISO 9001, 20000, 27001 procedure

Job Requirements: 
  • Bachelor degree in Computer Science, Telecommunications or related discipline
  • Minimum 3 years in ISP/Telecommunication industry
  • Proficiency in Cisco routers and Firewall Configuration
  • Strong customer service and problem solving skills
  • Strong analytical and communication skills
  • Strong command of spoken and written English, Cantonese & Mandarin
  • Travel occasionally


We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email (jobs@citictel-cpc.com) or to Human Resources and Administration Department, CITIC Telecom International CPC Limited, 20/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.
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