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Surmounting Difficulties via DX: AI to Create Dynamics

Artificial IntelligenceEcosystemIntelligent InnovationDigital Transformation

Many enterprises were thrown into a state of emergency since the pandemic swept the globe and still haunts them today. Some have successfully turned around through digital transformation by shifting their business operations to cloud platforms. While enterprises are working on their new year business plans, it is vital to review the challenges to be well-equipped for potential obstacles in the coming year.

CITIC Telecom CPC invited three industry experts to discuss how to intelligently transform businesses in its Hong Kong Solutions Day 2021. Speaking of the beginning of the pandemic, Peter Kwan, Regional CTO of Asia Pacific at LVMH Perfumes & Cosmetics, witnessed the retail market suddenly became very quiet, and even the luxury market almost came to a standstill. Thanks to innovative technologies and our team of experts, the company bounced back rapidly by transforming its retail business model into e-commerce platform.

Long before the pandemic, the company had decided to work with us to increase cloud servers and modernize IT infrastructure, as mentioned by Peter during the panel discussion. Knowing their demand, our team accelerated and completed the digital transformation projects last April with 1,000 existing servers and a streamlined e-commerce platform under a robust, flexible and secure IT infrastructure. “It was completed just in time when the restrictions loosened in Mainland China alongside a rebound in consumption. Hence, the optimized online platform can cope with a large number of online orders,” added Taylor Lam, Chief Strategy Officer of CITIC Telecom CPC.

AI Takes off to Realize Diverse Industrial Applications

Looking ahead to 2022, we believe enterprises will need to combat this ever-changing business environment through accelerated digital transformation. More robust technologies must be embedded in operations to create greater business values. During the session, the three experts had the same answer as to which technology is the most impactful—Artificial intelligence (AI).

In the last decade, artificial intelligence has been the buzziest industry-wide technology. Its widespread applications and ability to fuse with other technologies can derive new capabilities, as Taylor believed. To support business transformation, enterprises have higher requirements for network services: capturing network traffic data, understanding traffic correlation between different branch sites and service points, and detecting security threats. He reckons that AI will make a significant difference in analyzing the above information, managing network infrastructure and getting alerted at the earliest opportunity on potential threats and issues. In view of this, CITIC Telecom CPC has already integrated AI, big data analytics and SD-WAN technologies to develop all-round intelligent network solutions.

While acknowledging that AI has a wide range of applications and can make a powerful impact with Blockchain, Augmented Reality (AR) and Virtual Reality (VR), Kenneth Ma, Senior Vice President of Sales at Green Radar, cautioned that enterprises must pay attention to privacy and compliance issues. If they expect to advance digital transformation through AI, they have to seek trustworthy partners for addressing these problems and achieving a worry-free upgrade in operations.

As your intelligent DICT service provider, CITIC Telecom CPC strives to intensively integrate intelligence and innovative technologies, offering enterprises intelligence-enabled digital transformation frameworks. Please feel free to contact our professional consultants for a free consultation and learn more about TrueCONNECT™ AI + SD-WAN intelligent Network Service. Let’s embark the journey of digital transformation with us!

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