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Digitalization of retail business drives omni-channel customer experience and exponential business growth

Industry Challenges

As technology permeates every aspect of the business, the retail industry has transformed to a comprehensive and cost-effective ecosystem whereby everything is not only digitally intelligent, but the industry as a whole has become a digital enabler in the days ahead. Still founded on retail’s trifecta of “people”, “goods” and “venues”, the digitization of the retail business translates to an application of smart technology across business, operations and management so to amplify the speed of data transfer and allow for creativity never-before-seen.

Such transformations in the retail business have propelled it into a digital, data-savvy age, whereby data becomes a shared language throughout its operations. This poses challenges for retail chains to react quickly in refining its operations as well as optimizing its data analytics capabilities to serve its purpose. The future of retail will see a complete, smart digitization of its chains to ensure transparency, maximum visibility and optimization of all consumer segments and their individual needs.

Driving Industry Values with Digitalization

An Agile and Robust Network makes a Strong Retail Brand. The plethora of network connections gathers retail chains’ fragmented sales branches into a central, powerful hub. Just like how each of these sales branches are the face of the brand and a contact point between the company and its customers, a retailer’s online presence must give an equally satisfactory experience for customers so to protect the brand and the business from any financial losses. Unstable network connections and inadequate network infrastructures, therefore, fail to support the customer online experience. Businesses must also stay abreast real-time commercial and customer experience data, through which they could boost their competitiveness by performing data analysis to derive better business strategies across production, circulation, sales and more. Sales branches must be equipped with reliable and agile network infrastructure to support the heavy usage of these business applications. The headquarters, too, are highly dependent on stable network to monitor the shops’ operations and to ensure business is carried out smoothly on a day-to-day basis.

Security is the Foundation for Smooth Retail Business. Such dependence on the digital world means business security and data security are of paramount importance. In the former, companies are often faced with threats like account theft, fraud, swiping orders and deal hunters. The latter, meanwhile, focuses on the transmission of encrypted, transaction data between the shops and the headquarters to ensure data is neither leaked nor stolen. It also refers to securing a quick and stable payment gateway to promise the customer a smooth shopping experience. Such information security measures must take into account the lack of professional retail IT personnel who are experts in retail chains, transactions and payment.

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SmartCLOUD™

Hallatavad turvalisuse teenused (MSS)

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Traffic Monitor and Analysis

Teenuste haldamise portaal (ManagedCONNECT)

Haldusportaal

Edulood

G2000

G2000 deploys CITIC Telecom CPC's Managed Security Services to safeguard the customers data.

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China Motor

China Motor is employing SmartCLOUD™, taking advantage of the platform’s dense network and ubiquitous bandwidth in the Greater China Region. The firm has incorporated its ERP system into 40 branch offices in the Greater China Region, establishing a foundation to develop the new market, while enhancing management efficiency and reducing HR costs.

Rohkem

AURORA Group (Chinese only)

SmartCLOUD™ cloud service not only has leading performance, but also has excellent quality in terms of SLA and security. With a professional technical team, we can tackle all ICT issues for customers in real time, and become the trusted partner of Aurora Group in the development of cloud business.

Rohkem

Prior Company Limited

Prior Company Limited creates high-quality communications environment for enterprises successfully. TrueCONNECT™ can help to facilitate smooth communications between both sides of the straits, grasp customers’ and suppliers’ updates rapidly, and response to the market needs precisely... (Chinese only)

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Newegg.com

Newegg.com pursues business expansion in Greater China. TrueCONNECT™ connects the whole world together, providing comprehensive support for e-commence leader's expansion…

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Charmant

Charmant poised to benefit from China's WTO accession, using CITIC Telecom CPC's TrueCONNECT™ to explore the Greater China market…

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Tooted ja Teenused
Euroopa lahendused Võrgustiku loomine Infoturve Pilvelahendused Pilvandmekeskus Internetiteenused Haldatavad teenused
Lahendused
Arhitektuur, projekteerimine ja ehitus Autotööstus BFSI Logistika ja transport Tootmine Õigus- ja raamatupidamisteenused Jaemüük Healthcare
Tehnoloogia ja teenused
Konsultatsiooniteenused Klienditeenindus
Infomaterjalid
Teenuste brozüürid Uued pakkumised Videod Valge raamat Edulood Blogi
Firmast
Meie firma Globaalsed ökosüsteemi partnerid Uudised Akrediteerimised ja auhinnad Karjäär
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