Press Release
FOR IMMEDIATE RELEASE
CITIC Telecom CPC wins Accolade in AI
Challenge Competition
Extending recognized AI capabilities
into ICT service management with
Intelligence and Communications
Transformation MiiND (ICT-MiiND) Strategy
HONG KONG, 13 May 2021 – CITIC Telecom International CPC
Limited (“CITIC Telecom CPC”), a wholly owned subsidiary of CITIC Telecom
International Holdings Limited (SEHK: 1883) today announced the winning of
Overall 1st Runner-up at the latest “AI Challenge Computer Vision – Identifying
Surgical Instrument” (AI Challenge) competition. The award is a recognition of
the company’s AI expertise, and reaffirm its long-term commitment to place
innovation at the center of its strategy – Innovation Never Stops
“The award is a testament to CITIC Telecom CPC’s team and
our passion for exploring ideas and creating unique solutions for enterprises,”
said Esmond Li, CEO of CITIC Telecom CPC.
Innovation and Intelligence – Transform the Future
To realize our motto “Innovation Never Stops”, CITIC Telecom
CPC has recently embarked on an innovative and intelligence transformation
journey to cater for the changing needs of the future. At the heart of this
transformation is the Intelligence and Communications Transformation MiiND
(ICT-MiiND) Strategy. This strategy is guiding the company to transform from
being a successful ICT solution provider into an intelligent technology-driven
digitalization enabler. ICT-MiiND is
also the powerhouse of the recent award-winning AI capabilities.
Integrating the latest technologies with innovative ideas,
ICT-MiiND is the brain that leads enterprises to successful digital
transformation. Building intelligence through advanced container technology;
together with network, information security, and cloud computing solutions
experience; fused years of practical experiences in digital transformation and
resources from global technical partners, ICT-MiiND has developed the company’s
latest AIOps (Artificial Intelligence for IT Operations) platform, in which
integrated with latest technologies like big data, artificial intelligence
(AI), augmented reality (AR), internet of things (IoTs) and blockchain. Unlike
other AIOps, ICT-MiiND provides different innovative and intelligent modules
that integrated tailor-made and customized industry service scenarios to bring
enterprises a smarter IT service management platform.
ICT-MiiND – Embracing Intelligent Innovation
Empowered by innovation and intelligence with smart learning
and infrastructure, ICT-MiiND integrates full stack of services data to the ICT
service platform. It performs periodic cycle of data collection, experience
learning and correlation, as well as algorithmic analysis and modeling. This
builds a foundation for developing a perception for dynamic business scenarios
through understanding time, scenarios and industry applications. Through integrating this cognitive capability
with the company’s practical experiences and collective knowledge, ICT-MiiND
can perform deep and self-learning to develop a self-evolving power that drives
dynamic and continuous advancement.
Simply put, through cognitive thinking, digital tools and
algorithms to correlate different business scenarios, ICT-MiiND develops
automated, multi-dimensional analysis and assessment. ICT-MiiND can also
continuously enhance its computational intelligence with machine learning and
deep learning, in order to offer relevant responses that solve different
business challenges and IT incidents with proactive solutions.
• Strong AI capabilities: Riding on different innovative
tools and algorithms, ICT-MiiND is developed to provide analysis in multiple
layers to study existing data, review its integrity and detect missing data.
Its machine learning capabilities can also identify regular IT operation
patterns, align that with changing business priorities to detect different
levels of business impact from any IT anomalies.
• Simplicity and Precision: Deliver precise and
comprehensive IT operation analysis through capturing massive volume of data
from different incidents to develop AI and algorithmic modules and drive
intelligent operation and maintenance capabilities. Analysis in dynamic
perspectives—including factors like timing, correlations, cause and
effect—enables inductive analysis to identify patterns and predictive analysis
to forecast progression. A combination of these capabilities enable ICT-MiiND
to actively detect anomalies and analyze root cause. It also provides a
comprehensive macro view of the entire operations by reducing multiple and
duplicating alerts.
• Active and comprehensive monitoring: Aiming to turn
passive monitoring into proactive enhancement, ICT-MiiND combines macro
monitoring of the entire operations together with intelligent analysis that
deepens IT resource planning. This combination can transform ICT services
provisioning from simply meeting SLAs to proactively identifying areas to
improve IT performance and user experiences.
• Integrate business scenarios and human knowledge: Leverage
the experience of managing different networks and IT challenges, as well as the
understanding of individual customer’s business processes, application
architecture, infrastructure and security policies to develop business-driven
AIOps algorithm. It demonstrates CITIC Telecom CPC’s differentiating AI
capabilities to develop AIOps tools that are unique from others in the market.
Innovation is part of our DNA
ICT-MiiND is an intelligent-driven strategy for the future.
It rides on CITIC Telecom CPC’s practical IT operations experiences, in-depth
business knowledge and expertise in network, security and cloud into building
different AIOps modules to provide exceptional IT services through
intelligence.
Embracing years of practical experiences, deep industry
knowhow with intelligent analysis and algorithmic capability, CITIC Telecom CPC
is also deepening its innovation with the latest technologies like AR, IOTs and
Blockchain, to form intelligent IT service management platform and
applications, a true proactive digital business enabler.
Series of innovative offerings under the ICT-MiiND Strategy:
• AR-driven service platform: Leverage wearable AR
technology, the company offers remote operation and maintenance service –
DataHOUSE™ AR Remote Hand. It transforms field engineers’ operations,
maintenance and troubleshooting processes, driving a future-ready field service
era.
• Blockchain-enabled business workflow tracking system
manages application development and APIs to enable service governance. Some
applications, including electronic leave application and electronic overseas
travel application systems, are already supported by blockchain, while Sales
management and CRM systems will be next.
• Integrates facial recognition technology into thermal
detection system, CITIC Telecom CPC creates groundbreaking AI thermal detection
systems to monitor temperature and identify individual employees or visitors to
enable higher level of public health and safety.
• AI + SD-WAN is a network service that integrates AI, big
data analytics and SD-WAN technologies. It achieves the integration between
algorithmic analysis, WAN operations and linkages as well as application
processing and business services delivery. Through intelligent analysis and
smart machine learning of data across the network, it creates scenario planning
through algorithmic and correlation analysis to design and develop dynamic
routing to optimize network performance. It empowers enterprise customers to
handle surging network traffic with an optimized network architecture.
“Supported by our global experiences, years of business
knowhow and dedicated R&D capabilities for different industries, ICT-MiiND
Strategy is not only a platform for intelligent IT service management, but the
brain to empower digital success,” said Daniel Kwong, Chief Information and
Innovation Officer from CITIC Telecom CPC.
To know more about ICT-MiiND Strategy, please visit HERE.
Demonstrating Precision in Computer Vision
Organized by Hong Kong Science and Technology Park and
Hospital Authority, the AI Challenge is a competition that challenged
contestants to build machine learning models to identify surgical instrument.
The competition aims to explore the role of AI to assist human in performing
surgical instrument counting at the hospital operating theatre – a task that
takes place over hundred thousand times per year!
“Our dedicated Data Science and Innovation team has been
building machine learning models since 2019 to digitize our internal
operations. Through this competition, we’d like to benchmark our AI
capabilities against others into solving other practical business problems,”
said Kwong.
“The award recognizes our expertise in AI to facilitate
business operations, as well as our ability to extend these skills into
different industries to provide enhanced services for our enterprise
customers,” added Kwong.
ICT-MiiND Roadmap
The introduction of ICT-MiiND marks only the first step of a
three-stage development plan. In the second stage, ICT-MiiND is expected to
integrate the newly acquired insight with advanced algorithm to offer
predictive insights and response recommendations. Moving forward, ICT-MiiND is
also expected to realize human-machine interactions and proactively support
customers by providing recommendations and analysis using natural language
processing (NLP) technologies and knowledge graph.
“ICT-MiiND demonstrates our commitment to deepen technology
expertise towards endless innovation for our customers. It is the core for our
transformation from an ICT solution provider into a technology-driven
digitalization enabler,” said Kwong.
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About CITIC Telecom CPC
We
are CITIC Telecom International CPC Limited (“CITIC Telecom CPC”), a wholly
owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883),
serving multinational enterprises the world over by addressing their specific
ICT requirements with highly scalable tailored solutions built upon our
flagship technology suites, comprising TrueCONNECT™ private network solutions,
TrustCSI™ information security solutions, DataHOUSE™ cloud data center
solutions, and SmartCLOUD™ cloud computing solutions.
With the motto “Innovation Never Stops”, we leverage innovative technologies, embracing AI, AR, Big Data, IoT, and other cutting-edge emerging technologies to transform technical potential into business value for our customers. As enterprises digital transformation partner, we strive to help our customers achieving industry-leading position, high agility and cost-efficiency through digitalisation.
Bringing with our Global-Local capabilities, we are committed to providing our customers with one-stop-shop ICT solutions with superior quality. Having worldwide footprint across 160 countries, including Asia, Europe and America, Africa, the Middle East, and Central Asia, our global network resources connect over 160 points of presence (POPs), 18 Cloud service centers, 30+ data centers, and two dedicated 24x7 Security Operations Centers (SOCs). As one of the first managed service providers in Hong Kong to achieve multiple ICT-related certifications, including ISO 9001, 14001, 20000, 27001, and 27017, we have been offering professional local services, superior delivery capabilities as well as exceptional customer experience and best practices through our global presence and extensive industry knowhow, becoming a leading integrated intelligent ICT service provider to enterprise customers.
For
more information please visit www.citictel-cpc.com
Media Contacts:
Rowena Leung
CITIC Telecom International CPC Limited
(852) 2170 7536
Email: rowena.leung@citictel-cpc.com
