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I acceptAugmented Reality (AR), Artificial Intelligence (AI), 5G, and advanced computing technologies are broadening the economic horizon. Business systems which are hosted in data centres are becoming more complex, requiring prompt and agile operations and maintenance services. With the motto “Innovation Never Stops”, CITIC Telecom CPC integrates AR technology into its data centre services, resulting in the launch of its “AR Remote Hand” - Remote Operations and Maintenance Services.
The AR Remote Hand employs AR glasses to stream real-time intelligence, troubleshooting logs, graphics and encrypted data from back-end systems to on-site engineers and maintenance staff. It provides field engineers with a heads-up display for remote visualisation in real-time as they install, maintain or troubleshoot equipment. Through an AR operations console, back-end teams share the same view as on-site engineers, allowing them to provide live instructions for troubleshooting. It solves the challenges of cross-regional operations, complex equipment, inconvenient onsite deployment, time for retrieving numerous documents and connect to backend data, as well as communication and data transmission distortion. Integrating virtual and reality, AR Remote Hand speeds the whole operations and maintenance process and boosts field productivity.
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Zero Global Distance Engineers can adopt a more efficient and cost-effective way to manage system installation and maintenance though encountering challenges of multi-languages, multi-time zones and multi-skill requirements. |
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High-quality Field Service Support Professional services resources can be centralized and more effectively allocated to help discovering problems accurately and completing instructions rapidly through remote collaborations. |
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Minimize Health Risks With the AR Remote Hand, the operations and maintenance work would not be delayed even in special occasions such as amidst pandemics. There is no need for staff to gather physically to complete the tasks, minimizing their health risks. |
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Increase Cost Effectiveness Customers can manage the operations and maintenance work remotely without visiting the site in person. It significantly reduces transportation time costs and improves overall efficiency. |
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