2023-08-10

Embracing Intelligence Operations: The Promise and Security Perils of New Technologies

As technological advancements and digital transformation gained momentum, a more integrated and interconnected approach is required to optimize industrial processes and achieve higher levels of efficiency and productivity. The convergence of Operational Technology (OT) and Information Technology (IT) becomes the norm for manufacturers, however, it also introduces significant cybersecurity risks that must be addressed to ensure a secure and resilient digital future.

CITIC Telecom CPC, in collaboration with its ecosystem partner Fortinet, hosted an executive luncheon to explore the latest cybersecurity challenges faced by enterprises in the OT environment and discussed the effective managed security solutions to ensure the information security of enterprises across the industry. Chow Tai Fook, a leading Jewellery manufacturer and retailer, was invited to share its fully agile business model, powered by intelligent innovations to achieve operational excellence.

Jewellery Industry Innovations: Optimizing Operations and Retail Experience with AI

Embracing Intelligence Operations: The Promise and Security Perils of New Technologies

The jewellery industry harnesses the power of art to craft designs that embody beauty and harmony. The use of Artificial Intelligence (AI) empowers jewellery manufacturers to improve performance, boost productivity, and streamline operational processes. The fusion of art and intelligent technologies paves the way for innovative jewellery products. Mr, Henry Fong, eCommerce Director of Chow Tai Fook was invited to share how Chow Tai Fook integrates AI, Big Data and Machine Learning (ML) into its operations to create a new smart retail shopping experience.

Highly automated production lines and digitalized supply chain: The AI robotics and autonomous systems in manufacturing work collaboratively with IT systems to optimize and automate production processes such as Chow Tai Fook’s design and development stages, Henry said. By analyzing customer preferences with AI, a bulk of customized designs can be created in a short period of time. Big data and ML can also be utilized to suggest suitable diamonds for a specific design, simplifying the whole diamond selection process. Its automated and digitalized supply chain can further increase the overall operational efficiency of both production lines and distribution.

Smart retail store management: In Chow Tai Fook’s retail stores, customer behaviour is captured through intelligent tools. AI algorithms are then used to analyze these big data and formulate insights to recommend products that better suit customers’ needs. Cloud kiosks equipped with AI-driven virtual assistants are also adopted to create a better customer shopping experience and ultimately boost overall sales, Henry added.

Securing Digital Operations with Advanced Managed Security Services

Embracing Intelligence Operations: The Promise and Security Perils of New Technologies

Enterprises across industries are adopting data-driven strategies to improve operational performance in different aspects. The IT/OT convergence generates significant business benefits, yet it also increases cybersecurity threats in their digital transformation journey. Mr. Taylor Lam, Chief Strategy Officer of CITIC Telecom CPC, emphasized the significance of ensuring IT and OT security as cyberattacks become more frequent, quicker, and more intelligent. However, the threat identification and response process can be tedious and complex, especially if the enterprises lack in-house security talent to manage and monitor the entire security landscape.

To maintain robust information security, a trusted Managed Security Service Provider (MSSP) with an operational Security Operations Center (SOC) is crucial, Taylor said. With TrustCSI™ MSS Managed Security Services, CITIC Telecom CPC provides real-time monitoring and disaster recovery capabilities via 3 next-generation, world-class SOCs. All of its security professionals are 100% certified by international security programs and are capable of providing comprehensive, robust managed security services with 24 x 7 monitoring, helping enterprises identify and analyze vulnerabilities, prioritize threats as well as refine security policies and processes.

AI-Powered Security: Safeguarding Operations Amidst Evolving Cyber Risks

Embracing Intelligence Operations: The Promise and Security Perils of New Technologies

Businesses are embracing advanced technologies to streamline operations and enhance customer experiences in the era of digital transformation. However, the rapid growth of digital ecosystems has dramatically expanded the threat landscape for cyberattacks.

While the rise of AI poses the potential for introducing new risks exploitable by malicious attackers, it also emerges as a pivotal tool in fortifying cybersecurity efforts. During the presentation by Nick Ng, Head of Systems Engineering of Fortinet, he pointed out that AI can help detect sophisticated cyberattacks, making automated security operations crucial.

Nick mentioned one benefit of adopting AI for cybersecurity is significantly improved scanning speeds for files to detect cyber threats and perform real-time blocking. Moreover, AI continuously learns from new data, enhancing its capabilities over time. This adaptability enables AI to detect anomalies and new patterns for identifying zero-day threats, providing enterprises with better protection against unknown and evolving cyberthreats in their digital transformation journey.

CITIC Telecom CPC, Your Trusted Partner in Protecting Your Business

With our Global-Local capabilities, we are committed to providing our customers with one-stop-shop ICT solutions with superior quality. Backed by our fully integrated “Cloud, Network, Intelligence and Security” solutions, we differentiate ourselves through information security protection and assist our customers in responding quickly to cyber threats while ensuring compliance with laws and regulations. We empower enterprises to embark on their digital journey with heightened security and intelligent innovations.

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Embracing Intelligence Operations: The Promise and Security Perils of New Technologies