Report to Senior Manager of Service Management, act as a single point of contact to deliver proactive and effective service management for Singapore enterprise customers
Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
Manage the customer reports and related materials
Involve in formulating and managing service recovery and improvement plans
Contribute to incident root cause analysis and perform post incident review as necessary
Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
Support Project Management Team to ensure services and projects are delivered in the agreed schedule
Follow ISO 9001, 20000, 27001 procedure
Handled ad hoc projects or tasks as assigned
工作要求:
Degree in Computer Science, Telecommunications or related discipline
3 to 5 years in ISP/Telecommunication industry
Strong customer service and problem solving skills
Strong analytical and communication skills
Strong command of spoken and written English, Cantonese & Mandarin
May require travel to overseas
We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email to jobs@citictel-cpc.com