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Home > About Us > Careers > Service Manager

Service Manager

Service Manager

Hong Kong

Key Responsibilities: 
  • Report to Senior Manager of Service Management, act as a single point of contact to deliver proactive and effective service management for enterprise customers
  • Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
  • Manage the customer reports and related materials
  • Involve in formulating and managing service recovery and improvement plans
  • Contribute to incident root cause analysis and perform post incident review as necessary
  • Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
  • Support Project Management Team to ensure services and projects are delivered in the agreed schedule
  • Follow ISO 9001, 20000, 27001 procedure
  • Handled ad hoc projects or tasks as assigned 

Job Requirements: 
  • Degree in Computer Science, Telecommunications or related discipline
  • 3 to 5 years in ISP/Telecommunication industry
  • Strong customer service and problem solving skills
  • Strong analytical and communication skills
  • Strong command of spoken and written English, Cantonese & Mandarin
  • May require travel to overseas


We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email to jobs@citictel-cpc.com
Apply Now
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