Key Responsibilities:
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Report to Senior Manager of Service Management, act as a single point of contact to deliver proactive and effective service management for Singapore enterprise customers
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Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
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Manage the customer reports and related materials
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Involve in formulating and managing service recovery and improvement plans
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Contribute to incident root cause analysis and perform post incident review as necessary
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Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
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Support Project Management Team to ensure services and projects are delivered in the agreed schedule
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Handle management assigned projects
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Follow ISO 9001, 20000, 27001 procedure
Job Requirements:
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Degree in Computer Science, Telecommunications or related discipline
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3 to 5 years in ISP/Telecommunication industry
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Strong customer service and problem solving skills
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Strong analytical and communication skills
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Strong command of spoken and written English, Cantonese & Mandarin
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May require travel to overseas
We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email (
jobs@citictel-cpc.com) or to Human Resources and Administration Department, CITIC Telecom International CPC Limited, 20/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.