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CITIC TELECOM CPC > Products & Services > Professional Service (PS)

Fully Managing and Supporting Your IT Operation in the Omni-Cloud Era

With the maturity of cloud computing, many enterprises are deploying cloud solutions across multiple service providers for handling their IT operations, allowing them to scale up and down applications, computing resources, data mobility on the fly. The trend of omni-cloud is developing but this also adds complexity on monitoring and managing across cloud platforms.

SmartCLOUD™ Professional Service, supports customers plan and design best fit solutions to address their unique business requirements, and work directly with customers from project implementation to ongoing IT support, reducing their time to manage different vendors and project risks, and saving even more! CITIC Telecom CPC’s experts handle details across multi-cloud platforms, virtual machines (VM), operating systems (OS) and applications, so you stay focused on your business.

SmartCLOUD™ Professional Service Life Cycle Highlights

SmartCLOUD™ Professional Service Life Cycle

Stage 1 Consult & Design
Our cloud specialists listen to your challenges and goals, understand your business requirements, and provide specialist advice with solutions that best-fit your business needs and plans across different platforms and clouds.

Stage 2 Build & Implement
Professional services team will work along with you to create a customized solution, from initial paper sketch to final operational implementation including applications. We minimize business disruption, completing deployment in a timely manner by using best practices.

Stage 3 Monitor, Mange & Support
Enjoy peace of mind with 7x24 monitoring and support from our pan-regional SmartCLOUD™ Service Centers. We provide proactive alerts and advice for immediate corrective actions with scheduled patching to safeguard your business and get you ready for future IT enhancement.



Highlights
  • Consultative approach to design and deploy your own solution from cloud, to VMs, OS and applications, ensuring that your requirements are fully addressed
  • Professional consultation on system configuration, troubleshooting and other technical assistance and recommendations
  • 24x7 service monitoring and ongoing support of your IT operations with 24x7 proactive alerts via email and telephone
  • Premium support level backed by Engineers & Support teams who are 100% certified with international cloud, security and system management programs to ensure business availability
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