Senior Specialist/ Specialist, Technology and Service Management
香港
主要職責:
Take part in the entire IT service management lifecycle on building new services and continuously improve existing IT services
Translate business requirements into technical solutions by gathering requirement, defining project plan, designing service implementation workflow, process and scenario, and conducting UAT
Initiate practical suggestions and ideas, such as automation, streamlining, centralization and outsourcing, to facilitate daily operations to achieve high productivity, cost efficient and adequate risk control
Closely co-ordinate and co-operate with other departments for review and implementation of workflow, procedures and systems
Responsible for exploring technology and conduct vendor evaluations on feasibility, functions and features from a business technical prospective
Work with stakeholders from service design, service transition to service operation and ongoing service improvement and optimization
Responsible for writing service related documents and reports
Responsible for product integration with internal IT systems including but not limited to customer relationship management system, price management system, billing system and customer portal
Provide assistance to presales team and sales team on complex solution design
Provide administrative and technical support to internal parties related to the IT services
工作要求:
Degree in Computer Science, Computer Engineering, IT or related discipline
Minimum 3 years relevant experience, preferably in telecommunication service industry and with IT knowledge and background
Experience in designing medium to large scale infrastructure projects
Hands-on experience with any two of the following: UTM, NGFW, IDS/IPS, WAF, SIEM, Email Security Gateway, End Point Security, UEBA
Knowledge of server and network virtualization and administration is advantageous
Holder of any security related certification such as CISSP, CCNP Security, NSE or PCNSE is a plus
Holder of ITIL foundation or above is preferred
Good command of spoken and written English, Cantonese and Mandarin
Self-motivated, passion in learning new technologies, able to work independently and willing to take up challenges
Candidate with more experience will be considered as Senior Specialist
We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email to jobs@citictel-cpc.com