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Home > About Us > Our Company > Core Values

Core Values

Extensive Infrastructure

Global aspirations require global resources. To support the business growth of our enterprise customers, we offer self-managed worldwide infrastructure, ensuring seamless connectivity with great quality. Our global footprint spans more than 130 countries and over 140 points of presence, comprising carrier-class networks and facilities all of which function according to our stringent high standards for performance, reliability and scalability.

Full Spectrum Technology

Our ICT capability spans the spectrum, including leveraging MPLS, SIEM, NFV, SDN, AI, Big Data, 5G, AR, VR, and other cutting-edge technologies in order to address business challenges. We create tools and provide services based on real-world needs, through the meticulous process of sincerely listening to our customers, thinking clearly and deeply about solutions, and delivering the best offerings in order to optimally address business requirements for digital transformation.

Fully Focused Quality

Our entire workflow is based on quality focus, every step, and every day. In fact, we are one of the first managed service providers to be “multiple certified” for ISO9001, ISO14001, ISO20000, ISO27001, and the first IaaS provider to be certified for ISO27017 in Hong Kong.

Staffed for Success

Our competencies in high technology, quality workflow, and global presence come alive through our over 1,000 worldwide staff, including 300 industry-certified professionals, all of whom uphold best practices to ensure successful projects, smooth operations, and satisfied enterprise customers.

Highly Available Operations Backup

Performance, possibilities, and peace of mind. These are some of the key values we deliver through a carrier-class global infrastructure that businesses can confidently depend on. With our Network Operations Centers, 2 Security Operations Centers, 18 Cloud Service Centers, and over 30 Data Centers, our facilities are not only extensive and fast, but they are also highly reliable, catering to business continuity with disaster recovery features such as systems redundancy and rapid failover.

World-class Accreditations

Our excellent track record is validated by independent industry experts who acknowledge the success of our ICT solutions in the market. Year after year, we win various international and regional awards all recognizing our excellence in information security, cloud solutions, infrastructure solutions, and business performance, among other accolades.

Extraordinary Customer Experience

CITIC Telecom CPC’s solutions portfolio is comprehensive, in addressing the key areas of the complex digital business environment. Our flagship products span four categories of enterprise connectivity, information security, cloud services, and data centers, all of which are fully capable of integration and interoperability. We serve 14,000 customer sites across the globe, involving various cultures and languages, and vastly different customer requirements.

Our “global local expertise” combines world-class knowledge and local support. We offer customer services in English, Mandarin, Cantonese, Japanese, Estonian and Russian. Our staff are professionally certified for CCNA, CCNP, CCIE, ITIL, VCP, FCNSA, FCNSP, MCSA and Redhat. We have diverse points of presence across various countries and regions, with teams smoothly collaborating to ensure the success of our customers’ deployments, while offering the simplicity and convenience of a single-contact account team. We even have compliance and security experts who assist our customers with corresponding policy and regulations in their business locales.

Business success does not depend only on technology, and we understand the utmost importance of superb customer care and the ability to fully address requirements. All of our staff (across sales, consultancy, field engineering and customer service teams) possess a customer-centric mindset, and are thoroughly familiar with our products and solutions. This enables us not only to provide excellent solutions, but also deliver prompt and professional assistance. We can even go further, anticipating customer questions and concerns in order to offer customized options and optimal solutions to best suit business needs.

Comprehensive Localized Industry Knowledge

To maximize the value of our solutions, our staffing includes vertical industry experts who understand the unique requirements and challenges of specific industries, including architecture and construction, automotive, banking and finance, e-commerce, logistics, manufacturing, retail, and others. We optimize our solutions to best fit the needs of companies in their respective sectors, giving our customers the best of both technology expertise and business expertise in their local markets.

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