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ICT-MiiND: Embracing Intelligent Innovation – FAQs



Rooted in our motto, “Innovation Never Stops,” CITIC Telecom CPC always strives to offer enterprises a full range of ICT solutions. In this era of intelligence and innovation, we are constantly transforming from a successful ICT solution provider into an intelligent technology-driven digitalization enabler.

By integrating the latest technologies with innovative ideas, ICT-MiiND, the Intelligence and Communications Transformation MiiND is the brain that leads enterprise to successful digital transformation. As a trusted strategic partner for enterprises, our ICT-MiiND strategy can empower enterprises to achieve industry-leading positions, high operational agility and cost efficiencies through digitalization.


Why did we come up with ICT-MiiND strategy?

Every industry in this digital era is becoming more intelligent, digitalized, data-driven and internet-enabled, ranging from automobile, finance, logistics and transportation to healthcare, retail and manufacturing. Apparently, traditional IT infrastructure fall short of nowadays’ operational demands. With globalization, new normal and uncertainties of the global economy, digitalization as the market trend is accelerating the process of digital transformation.

CITIC Telecom CPC is committed to providing a comprehensive portfolio of top-notch ICT solutions to our customers with our Global-Local capabilities. Leaving footprints in 160 countries across Asia, Europe, America, Africa, the Middle East and Central Asia, our global network resources connect over 160 points of presence (POPs), 18 Cloud service centers, 30+ data centers, and two dedicated 24x7 Security Operations Centers (SOCs). Embracing 20 years of practical customer experience and deep industry knowhow, we are constantly evolving to nurture ICT capabilities for meeting the business needs of enterprises. This explains why the ICT-MiiND strategy exists—to enhance our ICT services through innovative technologies and apply them to different business scenarios. Enterprises of all sectors can enjoy better IT services performance in network, information security, cloud applications, and data center operations and maintenance through the robust capabilities of artificial intelligence and algorithms,  successful embarking on a digital transformation journey.


What is ICT-MiiND Strategy?

The birth of ICT-MiiND is a testament to CITIC Telecom CPC’s continuous innovations for the past 20 years as we are celebrating our 20th anniversary. Fused years of practical experiences in digital transformation and resources from global technical partners, ICT-MiiND has developed the company’s latest AIOps (Artificial Intelligence for IT Operations) platform, providing ICT services with incredibly intelligent operations and maintenance capabilities. ICT-MiiND Strategy creates an “empowerment ecosystem”, which is not only an integration of innovative technologies and services, but also the brain to empower digital success.

Building intelligence through advanced container technology, ICT-MiiND uses digital tools and algorithms to integrate with the latest innovative technologies such as artificial intelligence (AI), augmented reality (AR), internet of things (IoTs), big data, blockchain and more. Fused with network, cloud computing, information security, and data centers resources, and accumulated with digital transformation experiences over 20 years, a cutting-edge AIOps platform is created that integrates tailor-made and customized industry service scenarios to bring enterprises a smarter IT service management platform. By joining hands with customers, ICT-MiiND will create the future pursuing unlimited possibilities.


What do the two “i” of ICT-MiiND represent?

The two “i” stand for Innovation and Intelligence respectively, which are the key components of ICT-MiiND strategy.

Innovation, as the core spirit of CITIC Telecom CPC, encourages continuous innovations at all levels for smarter ICT services to meet every business scenario, unleashing the maximum values for enterprises.

Intelligence is what ICT-MiiND embraces to achieve intelligent innovations, extending the capabilities of different ICT services and serving as the most profound motivation.


How does ICT-MiiND leverage its core components—innovation and intelligence—to create greater values for enterprises?

Through unparalleled AI applications, algorithms and machine learning capabilities, ICT-MiiND strategy inspires intelligent innovation with our extensive experiences and decades of industry knowhow to correlate different business scenarios, enrich the intelligent operations and maintenance capabilities, and deepen IT resource planning from a macro perspective. CITIC Telecom CPC, as the trusted partner of digital transformation, is committed to serving our customers with the best innovative platform so as to convert the potentials of new technologies into enormous business values.

Through ICT-MiiND, we have launched a series of innovative offerings that includes an AR-driven remote operations and maintenance service, an intelligent network solution integrated with AI, big data analytics and SD-WAN, and analytic-driven information security and cloud data technology solutions, paving the path for enterprises to successful digital transformation and sustainable business growth.

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