CITIC Telecom CPC charts new course for AI+ security

At the CPC Solutions Day 2025, CITIC Telecom CPC unveiled a vision for the future of enterprise innovation and security. With the “NEW MiiND” framework, the company demonstrated how AI will revolutionize the way we approach cybersecurity and digital operations.

“Traditional defensive approaches are becoming obsolete faster than most realize. The standards of digital security are being redefined as AI transforms the way we live and do business,” Brook Wong, Chief Executive Officer of CITIC Telecom CPC, said in his welcome remarks.

The full-day conference, themed “NEW MiiND for a Connected Future | Beyond AI + Security,” drew a mix of senior IT executives and leaders across sectors. Through a series of high-level keynotes and panel discussions, it delivered deep insights into AI integration, cybersecurity and digital transformation strategies.

“CITIC Telecom CPC is focused on the synergy between AI and innovation, empowering enterprises to defend against cyber threats,” said Wong. “By staying ahead of trends, we are committed to working alongside enterprises to create a digital future that’s even more advanced, secure and reliable.”

Making AI work at scale

The panel, “New MiiND for Global Success – Strategic Playbook to Thrive Beyond the Hype,” cut through the AI hype to address a fundamental challenge facing enterprise adoption. “Every company has experimented with AI at some point, but how do we move from pilot projects to full-scale production?” posed moderator Sheila Lam.

In the financial sector, TransUnion has carved a path to harness AI for smarter credit assessment while protecting customer data. “We have access to user data from almost everyone over 16 who’s ever applied for a credit card. That enormous dataset is our key advantage and building block,” said Suk-Wah Kwok, CIO, Asia Pacific at TransUnion.

The company has moved well beyond pilot programs, weaving AI into many aspects of its operations – from evaluating loan applications to simplifying customer digital onboarding. “When banks need to assess loan eligibility, they want to know an individual’s default risk and estimated income score. Our data helps us evaluate their repayment capacity accurately,” said Kwok. “By anonymizing the data, we can maintain privacy compliance.”

As airports worldwide grapple with staffing shortages, Neural Lab’s AI solution is changing the game. “Right now, airports are facing severe staffing shortages – young people aren’t interested in these careers, and high turnover means valuable experience is constantly being lost,” said Andy Bien, Chief Aviation Officer of Neural Lab.

Their AI solution is already making a difference. “Through operational research, we have managed to reduce staffing needs by 20% from day one. Instead of dedicating separate teams to individual projects, we can now use one team efficiently across multiple projects,” said Bien. “The system tracks latency metrics to quickly match available staff with urgent situations.”

As a trusted DICT solution partner, CITIC Telecom CPC has zeroed in on cost and security concerns – the two things that keep companies from embracing AI.

“In our experience working with diverse clients, they often ask about return on investment (ROI) calculations and express concerns about high upfront investments,” said Cussons Chak, Digital Strategy Officer (Digital Transformation) at CITIC Telecom CPC. “Our approach is to offer a suite of proprietary solutions that deliver enterprise-grade AI without requiring massive initial cost.”

Balancing innovation with compliance

Another panel, “New MiiND for a Secure Innovation – Compliant Infrastructure and Data Management,” tackled the intersection of AI innovation and regulatory compliance. “Today’s companies are walking a tightrope. They need to stay competitive while keeping up with an ever-changing regulatory environment,” noted moderator Edman Tam, Digital Strategy Officer (Information & Cyber Security) at CITIC Telecom CPC.

According to David Ip, Founding Chairman of Hong Kong China Network Security Association, industry collaboration is key in tackling these challenges. “Though the Office of the Privacy Commissioner for Personal Data has laid out guidelines, AI regulations still vary greatly across industries,” he said. “But I expect we will see more unified, cross-sector rules rolling out within the next year.”

As Hong Kong and mainland China forge closer trade ties, companies face both opportunities and hurdles in managing data and adopting AI. “The bond between Shanghai and Hong Kong has grown much stronger since the handover. We are seeing more digital collaboration thanks to several key agreements,” noted Francois Lee, Chairman of Hong Kong & Shanghai Data Society.

Hong Kong’s shortage of technology talent is still holding back digital progress. “Enterprises are grappling with a key issue: should they invest in training their own teams, or partner with external service providers?” asked Tam.

Lee advocated for a balanced approach: “While Hong Kong has a strong talent pool, and mainland China offers extensive experience in technological self-reliance, we can’t simply transplant mainland teams and expertise directly to Hong Kong. We need to develop local IT training and management capabilities.”

“In the short term, most companies will lean on external partners for training,” said Ip. “But in the long term, they will need to focus on building their own in-house business intelligence teams.”

Looking ahead, Lee saw AI becoming more specialized. “I believe we will have large language models (LLMs) tailored to specific industries. The companies that can guide enterprises to the right AI solutions and help implement them cost-effectively will be in high demand,” he said.

Ip stressed that going it alone isn’t an option when it comes to security and compliance. “This isn’t something any company can tackle solo,” he said. “We need to work closely with others in the industry to figure out which regulations and technologies make sense for your sector. That’s how we will maintain control of critical technology while keeping it secure.”

Throughout the CPC Solutions Day 2025, industry leaders shared concrete examples of how AI is impacting enterprise security and operations. If the event is any indication, companies that embrace collaboration and joint security initiatives will lead the way.