Press Release
FOR IMMEDIATE RELEASE
CITIC Telecom CPC X OpenRice
Cooking up Technological Transformation with a Food Tech
Ecosystem, To
Always Deliver More Than Expected
OpenRice is recognised as “Omni-Experience Innovator” in the
IDC Digital Transformation Awards 2020, achieving a new digital experience in
the dining biz journey with ICT leader CITIC Telecom CPC
HONG KONG, 29 October 2020 – CITIC Telecom International CPC
Limited (“CITIC Telecom CPC”), a wholly owned subsidiary of CITIC Telecom
International Holdings Limited (SEHK:1883) together with the most popular and
award-winning dinning guide OpenRice today celebrate their business
collaboration. Using innovative technology to build a reliable dining
experience and one-stop merchant platform, in reaching new heights for Asia
FoodTech Ecosystems, OpenRice has won three category awards at the “IDC Digital
Transformation Awards” -Omni-experience Innovator - Hong Kong, and DX CEO -
Hong Kong and Regional.
CITIC Telecom CPC Supports OpenRice’s Digital Transformation
Journey
OpenRice has been going through a digital transformation
journey in recent years, where they have gone from an online dining guide to a
FoodTech Ecosystem. With its success in digital transformation, OpenRice has
won three IDC Digital Transformation Awards - for Omni-experience Innovator -
Hong Kong, and DX CEO - Hong Kong and Regional.
The IDC Digital Transformation Awards recognise the
achievements of organisations that distinguished themselves with notable and
measurable success in the execution of their organisation’s digital
transformation (DX) initiatives across the seven DX masteries and who make
significant efforts to transform or disrupt the market.
During the digital shift, OpenRice redeveloped its Table
Booking System into a native app and website, connecting consumers, restaurants
and partners in the F&B and non-F&B sectors. The new initiative
included the transformation of a table booking system into one-stop merchant
platform “OpenRice Biz” to support restaurants’ dining business journey, improve
the availability of market insight solutions for merchants, as well as provide
agile and digital business operations. Enabling technologies, including big
data analytics and AI, were adopted to empower the initiative.
“With a majority of food and beverage merchants lacking the
technology know-how and budget, OpenRice as a platform has taken the leading
position to innovate and enhance services for restaurants. Thus, we introduced
the OpenRice Biz Platform, where restaurant merchants can choose from a suite of
dining solutions or have customised plans tailored specifically to better fit their needs. This was how our
journey of digital transformation began,” said Joe Yau, CEO at OpenRice. “We
see digitalization as a part of the company’s daily routine; growing with it
and evolving with it has become second nature amidst the growing digital
economy.”
Delivering the Most Important Package in the Dining Journey:
TRUST
As OpenRice continued to expand its platform business with
increasing traffic, transactions and data volume, a more reliable security
solution was needed. This is where CITIC Telecom CPC came in to assist OpenRice
with their security and network system.
“With increasing cyber-attacks and phishing emails, as well
as a rising amount of data usage due to the expansion of our service offerings,
we needed to enhance our security level and data transmission,” said Yau. “With
CITIC Telecom CPC’s TrustCSI™ UTM and Email Protection services, plus its
TrueCONNECT™ MPLS connectivity service in place, OpenRice now enjoys reliable
data flow and better data protection to help safeguard our business.”
“CITIC Telecom CPC always strives to serve our customers
with strong support for their business digital transformation, and we are glad
that our TrustCSI™ information security services and TrueCONNECT™ private
network solutions have helped to support OpenRice’s secure dining platform,”
said Mr. Taylor Lam, Senior Vice President of Product Development &
Management at CITIC Telecom CPC. “The OpenRice FoodTech ecosystem redefines
users’ total dining experience and services merchants’ business operations, as
well as sales and marketing strategies. Appreciating its success, CITIC Telecom
CPC nominated OpenRice for the IDC Digital Transformation Awards and we feel
honoured that it has won awards in three categories.”
CITIC Telecom CPC’s Security Solutions Revamped to Support
its DX Strategy
Given that DX is no longer an option but a must-have process
for any type of business, CITIC Telecom CPC’s innovative solutions and
experienced experts have put it in a leading position to help enterprises on
their DX journey. CITIC Telecom CPC’s new DX strategy will ensure that it is a
strong ICT-enabler to support the digital transformation of various industries.
In fact, with 5G+ bringing DX into a new era, CITIC Telecom CPC’s solutions will
help enabling enterprises to better leverage technologies. For example, 5G+
will allow Artificial Intelligence (AI), IoT, and even autonomous driving to
reach new heights, while CITIC Telecom CPC’s solutions suite assures
enterprises by helping them to leverage these technologies in a secure and
effective manner to achieve their DX goals.
“Innovation Never Stops. Our Digitalization strategy is
simple, it not only about machines and technologies, but also about talent and
customer experience. We are putting people at the centre of the DX Journey, and
truly believe it is people’s skills and their ability to learn, adapt, change
and innovate that makes any technology implementation successful,” said Daniel
Kwong, Chief Information and Innovation Officer from CITIC Telecom CPC.
“Furthermore, the way we work is primarily about keeping
customers at the centre and we plan everything around them to ensure we are
aligned to both their strategy and their business goals. Recognising that
digital transformation is no longer a choice but rather an inescapable and
exponentially growing process, enterprises are quickly adopting and leveraging
new technologies to embrace the digital era. CITIC Telecom CPC is committed to
helping clients navigate their digital transformation journeys, through the
provision of a wide range of innovative solutions created from powerful new
disruptive technologies,” added Kwong.
Since the next generation of digital business will be run by
underlying data, there is a crucial security element that now needs to be
considered - cybersecurity and a company’s networks and systems will need to be
combined. Thus, security will no longer just be another system requirement, it
will be one of the key enablers of digital transformation.
“As one of the key components of our DX strategy, we are
revamping our TrustCSI™ portfolio to fulfill customer demand during their
digital transformation journey,” said Lam. “With new additional services and
technology enhancements, our security service portfolio now consists of four
key service scopes - Device Management Service, Threat Detection and Response
Service, Behaviour Analysis Service, and Professional Service. Customers can
now enjoy comprehensive security solution offerings, and select the most
suitable services to help them digitally transform their operations.”
Embedded with the latest powerful analytics-driven SIEM and
superior Dashboards capability, TrustCSI™ 2.0 can empower customers and teams
with data insights in real-time, making it fast and easy for everyone to
visualise and deliver numerous capabilities at-scale, as well as to address
modern threats demand analytics-driven security and continuous monitoring.
The key enhancements of this revamp include the launch of
the Incident Response (IR) and Security Orchestration, Automation and Response
(SOAR) functions under the Threat Detection and Response Service scope, and a
consultation service for China Cybersecurity Law MLPS 2.0 compliance under the Professional Services scope.
Threat Detection and Response Service
With the new generation of Security Information and Event
Management (SIEM) technology, CITIC Telecom CPC brings a whole new experience
to its customers. The enhanced SIEM platform can support modern cloud
applications and type of workload and provide a flexible deployment model
including on-premises, cloud, and hybrid models. An advanced monthly report and
customised monitoring dashboard will be available for customers, giving them a
clear picture on their security aspects.
What’s more, the IR and SOAR services are added to help
customers identify potential threats from different devices without human
intervention. Remediation actions and suggested measures will be provided to
resolve an issue automatically in the future.
The new IR
feature is able to:
-
• Shorten
investigation cycles - prioritise, confirm, and act on higher priority threats
-
• Use an
Investigation Workbench to investigate notable events that may represent a threat
-
• Leverage
integration with existing capabilities – by collaborating and tracking an
investigation
-
• Quickly
launch a response to critical incidents
The new
SOAR service can:
-
• Automate
repetitive tasks so that customers can allocate their resources to higher value
tasks
-
• Automate
security alerts allowing customers to keep everything under control, instead of
dealing with overwhelming alerts
-
• Orchestrate
workflows and responses across all products so that each device can actively
participate in the defence strategy
-
• Save time
and resources by resolving issues and making current tools work better
Professional
Services
People are
the key to any enterprises DX journey, and CITIC Telecom CPC can help by
providing the resources to help client personnel learn and understand fast
changing policy and compliance changes. This service includes being able to
help companies enter the Chinese market with China Cybersecurity Law MLPS 2.0
compliance. For enterprises expanding or already operating inside China, it is
imperative their digital transformation be in compliance with the law. This
service includes classification, filing, implementation, evaluation, and
auditing, and is easy, reliable, and professionally administered to ensure an
enterprise operates a robust, fully compliant MLPS 2.0 infrastructure. Other Professional Services offered by CITIC Telecom CPC include vulnerability
assessment, penetration testing, and security device migration.
Together
with the existing yet powerful Device Management Service, which provides
round-the-clock comprehensive and reliable infrastructure management services
to handle the crucial burden of regular diligent device and software
management, and the TrustCSI™ Behavior Analysis Service which brings a new
approach to enterprise cyber defense, CITIC Telecom CPC’s solutions provide a
secure journey for companies that are going through the digital transformation
process.
###
About
OpenRice
Established
in 1999, OpenRice is currently the most popular food dining guide in Hong Kong.
The database contains the most complete and updated restaurant information,
with credible restaurant reviews written by real locals. As the most
comprehensive F&B platform in Hong Kong, OpenRice is devoted to the
research and development of FoodTech to create a sustainable one-stop shop of
solutions in the eco-system; including Restaurant Management System (RMS),
Recruitment, POS & integrated payment, Table booking & dine-in
solutions, Scan to Order, Vouchers, TakeAway , Analytics, and beyond!
Based in
Hong Kong, OpenRice has also actively expanded to other Asian regions in recent
years, including Macau, Taiwan, Japan, Thailand, Singapore, Malaysia and China.
About CITIC Telecom CPC
We
are CITIC Telecom International CPC Limited (“CITIC Telecom CPC”), a wholly
owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883),
serving multinational enterprises the world over by addressing their specific
ICT requirements with highly scalable tailored solutions built upon our
flagship technology suites, comprising TrueCONNECT™ private network solutions,
TrustCSI™ information security solutions, DataHOUSE™ cloud data center
solutions, and SmartCLOUD™ cloud computing solutions.
As
a leading Global Local ICT Solutions Partner with worldwide footprint across
East to West and native presence, we truly live our motto, “Innovation Never
Stops.” Being a preferred Digital Society Enabler, we lead our key markets at
the forefront of pioneering ICT development, embracing AI, AR, Big Data, IoT,
and other cutting-edge emerging technologies to transform technical potential
into real-world value for our customers, helping them achieve higher
productivity, agility, cost-efficiency, and ultimately, Digital
Globalization.
As
one of the first managed service providers in Hong Kong to achieve ISO 9001,
14001, 20000, 27001, and 27017 ICT-related certifications, CITIC Telecom CPC
delivers on our superior quality commitment through a broad global self-managed
infrastructure encompassing some of the highest growth markets in Asia, Europe
and America, with over 140 points of presence, 18 Cloud service centers, 30+
data centers, and two dedicated 24x7 Security Operations Centers.
For
more information please visit www.citictel-cpc.com
Media Contacts:
Rowena Leung
CITIC Telecom International CPC Limited
(852) 2170 7536
Email: rowena.leung@citictel-cpc.com
Barton Chui / Chloe Chan
Ogilvy Public Relations
(852) 9776 5647
Email: barton.chu@ogilvy.com / chloe.chan@ogilvy.com
From right to left: Group photo of Mr. Daniel
Kwong, Chief Information and Innovation Officer from CITIC Telecom CPC, Mr. Joe
Yau, CEO at OpenRice, and Mr. Taylor Lam, Senior Vice President of Product
Development & Management at CITIC Telecom CPC.
