2025-09-16

SIEM-MiiND Frequently Asked Questions

Q1: What is SIEM-MiiND? How is it related to TrustCSI™ 3.0?

SIEM-MiiND is an intelligent Security Information and Event Management (SIEM) platform, self-built by CITIC Telecom CPC. It leverages cutting-edge AI technology to significantly enhance the overall efficiency of our AI-driven Security Operations Center (AI SOC), providing higher speed, more accurate 24/7 security monitoring, threat analysis, and incident response services.

TrustCSI™ 3.0, our flagship managed security solutions, is empowered by the AI SOC and our self-built SIEM-MiiND intelligent SIEM platform. This AI-driven cybersecurity framework delivers comprehensive security protection, enabling enterprises to Identify, Predict, Protect, Detect, Respond and Recover effectively from diverse threats. TrustCSI™ 3.0 ensures secure operations with professional service, data compliance and governance while effectively addressing sophisticated cybersecurity challenges.

Q2: What does the "ii" in SIEM-MiiND represent?

The "ii" stands for Innovation and Intelligent, reflecting CITIC Telecom CPC's pioneering ICT-MiiND strategy. It seamlessly integrates innovative technologies, data analytics, and big data to lay the foundation for our “AI+ Cloud, Network, and Security” solutions. SIEM-MiiND embodies this philosophy, delivering more efficient managed security services that help enterprises address evolving security challenges and defend against sophisticated cyber threats.

Q3: How does SIEM-MiiND empower SOC operations with AI?

SIEM-MiiND enables intelligent secure operations for our AI SOC through the following capabilities:

Self-built LLM Platform: Supports local deployment to keep data on-premises. It maximizes efficiency and performance through model optimization, and enhances the prompt accuracy by fully utilizing historical data.
Enhanced Security Analytics: Integrates over 20 years of industry expertise to analyze a broader range of security data. It improves the creation and maintenance of SIEM rule sets, resulting in faster threat detection and service response.
Intelligent SOC Operations: Features rapid SIEM onboarding with AI integration (shortening onboarding time from days to hours), reduces lead time for follow-up action on critical/high-severity alerts by 50%, and uses AI to assist in generating SOAR playbooks for security responses in seconds

Q4: What technologies does SIEM-MiiND use, and which platforms does it support?

SIEM-MiiND is powered by CITIC Telecom CPC's self-built, self-trained, and on-premises deployed LLM, ensuring data security and compliance. In addition to the self-built intelligent SIEM platform, it also supports mainstream SIEM platform both domestically and internationally, offering flexible deployment options.

Q5: How does AI automation improve the efficiency of security teams?

AI is responsible for collecting diverse external threat data, performing correlation analysis, and generating alerts, saving significant manual effort. This allows the team of security experts to focus on decision-making tasks, such as formulating cybersecurity strategies and interpreting AI-generated reports for enterprises, greatly enhancing operational efficiency and response capabilities.

Q6: How is threat intelligence integrated into SIEM-MiiND to enhance services?

We aggregate threat intelligence from a wide range of domestic and international sources and integrate it into the SIEM-MiiND platform. Leveraging our powerful LLM, we conduct in-depth analysis to effectively predict future attack trends and accelerate response times, thereby improving the accuracy and efficiency of overall security services.

Q7: What core elements support CITIC Telecom CPC's AI SOC operations?

Our AI SOC operations are supported by four core elements:

Expert Team: Our security professionals are 100% certified under international security programs such as CISA, CISSP and CompTIA Security+, providing enterprises with top-tier information security services and robust cybersecurity measures.
International Standards: Our world-class Security Operations Centers certified with a series of international certifications include ISO9001, ISO14001, ISO20000, ISO27017 and ISO27001 Information Security Management System, as well as complied with ITIL processes to ensure consistency in the way that threats and policies are managed according to industry best practices.
Intelligent Security Technology: We leverage advanced SIEM technology and AI-driven analysis to process billions of security events daily. The AI-driven SOC services creates a comprehensive data security framework and empowers enterprises to enhance their defense capabilities.
Robust Infrastructure: Our three self-deployed 24/7 SOCs located in Hong Kong, Guangzhou, and Shanghai offer comprehensive and resilient cross-border protection.

Q8: What is TrustCSI™ 3.0?

TrustCSI™ 3.0 is CITIC Telecom CPC’s upgraded flagship security suite. It empowers enterprises to build intelligent defense capabilities through an AI-driven, proactive cybersecurity framework supported by our AI SOC services. TrustCSI™ 3.0 focuses on three core values:

Compliance Assurance: Assists enterprises in addressing increasingly stringent global data compliance challenges.
Security Expertise: Provides comprehensive Managed Security Services (MSS) to alleviate pressures from talent shortages, enabling teams to focus on high-level security strategy planning and remediation of sophisticated threats.
Intelligent Threat Defense: Leverages AI technology to achieve efficient threat interception and risk visualization, ensuring comprehensive cybersecurity for enterprises.

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