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Home > About Us > Careers > Senior Specialist/ Specialist, Technology and Service Management

Senior Specialist/ Specialist, Technology and Service Management

Senior Specialist/ Specialist, Technology and Service Management

Hong Kong

Key Responsibilities:

    • Take part in the entire IT service management lifecycle on building new services and continuously improve existing IT services
    • Translate business requirements into technical solutions by gathering requirement, defining project plan, designing service implementation workflow, process and scenario, and conducting UAT
    • Initiate practical suggestions and ideas, such as automation, streamlining, centralization and outsourcing, to facilitate daily operations to achieve high productivity, cost efficient and adequate risk control
    • Closely co-ordinate and co-operate with other departments for review and implementation of workflow, procedures and systems
    • Responsible for exploring technology and conduct vendor evaluations on feasibility, functions and features from a business technical prospective
    • Work with stakeholders from service design, service transition to service operation and ongoing service improvement and optimization
    • Responsible for writing service related documents and reports
    • Responsible for product integration with internal IT systems including but not limited to customer relationship management system, price management system, billing system and customer portal
    • Provide assistance to presales team and sales team on complex solution design
    • Provide administrative and technical support to internal parties related to the IT services


Job Requirements:
    • Degree in Computer Science, Computer Engineering, IT or related discipline
    • Minimum 3 years relevant experience, preferably in telecommunication service industry and with IT knowledge and background
    • Experience in designing medium to large scale infrastructure projects
    • Hands-on experience with any two of the following: UTM, NGFW, IDS/IPS, WAF, SIEM, Email Security Gateway, End Point Security, UEBA
    • Knowledge of server and network virtualization and administration is advantageous
    • Holder of any security related certification such as CISSP, CCNP Security, NSE or PCNSE is a plus
    • Holder of ITIL foundation or above is preferred
    • Good command of spoken and written English, Cantonese and Mandarin
    • Self-motivated, passion in learning new technologies, able to work independently and willing to take up challenges
    • Candidate with more experience will be considered as Senior Specialist


We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email to jobs@citictel-cpc.com
Apply Now
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