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Home > Products & Services > Managed Services > Services Management Portal (ManagedCONNECT)

One-stop Versatile Service Management Portal

You can now orchestrate your entire enterprise from a single, convenient, user-friendly interface. ManagedCONNECT is an advanced online portal that gives you broad visibility of your information technology status and offers the easy management of multiple CITIC Telecom CPC services for networking, cloud computing, information security and data centres. ManagedCONNECT allows you to employ a dynamic enterprise infrastructure workflow where resources can be quickly applied to changing business needs and decision-making is intelligently accelerated for a fast-paced business environment.

Resource Visibility and Optimization

ManagedCONNECT helps you optimize time and maximize agility. It offers a comprehensive bird’s eye view of selected solutions configurations and resource utilization. From the top-most aggregate view, more granular details can be explored in every area, and adjustments can be easily made, across all service categories.

Services Management Portal (ManagedCONNECT) Solutions Diagram

Networking

  • Easily access a bird’s eye view of TrueCONNECT™ network status and performance.
  • Create customized groups of private network sites based on hierarchy or functions, such as sales offices and manufacturing plants.
  • Examine status of each individual node and easily trace any failed private network sites.
  • Acquire detailed information on each site, such as service type, CoS, WAN IP address, and more.
  • Near real-time Traffic Report gives visibility into private network traffic, QoS traffic rate and bandwidth utilization (from last hour to recent 12 months).

Information Security

  • Easily access and configure details via a centralized portal for the complete TrustCSI™ range including TrustCSI™ MSS, UTM, MFS and MAS.
  • Security dashboard offers quick and easy identification of potential security risks, and the ability to examine a variety of security metrics such as AV protection, IPS activity and user activity.
  • Easily open security incident tickets via a web interface, and alert CITIC Telecom CPC security engineers to investigate further.

Cloud Computing

  • Easily and conveniently examine resource utilization of SmartCLOUD™ Compute and SmartCLOUD™ DaaS across multiple sites, via just a single “pane of glass” interface.
  • Detailed computing resources usage information with granularity down to the virtual machine level, including virtual CPU, virtual memory and storage capacity.
  • Conveniently observe resource utilization in timeframes of days, weeks, months and full-year, for easier management analysis and planning.

Cloud Data Center

  • Easily keep watch over your equipment and facilities environmental information via a Web interface, anytime, anywhere.
  • IT managers gain better capacity planning with hassle-free measurement of equipment power consumption with near real-time daily, weekly and monthly electrical current and usage value, for easy analysis of power usage trends.
  • Enjoy peace of mind and easily ensure equipment is operating in suitable environmental conditions, with near real-time temperature and humidity statistics.

Easy Account Management

  • A designated administrator can quickly manage all user accounts for the entire enterprise, including assigning access authority, granting privileges for viewing and modifying specific parameters, all in seconds with easy mouse clicks.

Highlights

    • Near-real-time detailed monitoring of important operational metrics
    • Single convenient interface for a broad range of CITIC Telecom CPC products, including TrueCONNECT™, Internet connectivity, SmartCLOUD™, TrustCSI™ and DataHOUSE services
    • Increases administration efficiency and reduces multiple overhead areas
    • Simple set-up and quick, easy administration via user-friendly web portal
    • Unified web interface for observing and orchestrating your enterprise’s IT status anytime, anywhere

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