2017 Business Excellence Awards

Best Full-Service ICT Solutions Company - Hong Kong

CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly owned subsidiary of CITIC Telecom International Holdings Limited, focuses on providing enterprises of all scales with innovative solutions and services that streamline their operations, boost productivity, minimize overhead and other costs, and empower their success. We profile the firm and explore the range of solutions it offers.

In 2001, when the company was established, CITIC Telecom CPC’s CEO, Mr. Stephen Ho, identified the road ahead chose the right technology for the future (MPLS VPN), transformed it into the right product (TrueCONNECT™) and launched it in the right market at the right time. This basic methodology (identifying the right trends and technologies, and create relevant innovative solutions to address upcoming needs) has become our recipe for success. After more than a decade in business, our offerings fall, into four flagship families tailored to address specific needs of multinational  corporations and business enterprises, including TrueCONNECT™ - an advanced MPLS VPN service which employs state-of-the-art network, TrustCSI™ - an integrated suite of information security solutions, DataHOUSE™ – converged cloud solution and global unified management data center solutions, and SmartCLOUD™ – smarter, better and high performance cloud computing solutions which complement the  company’s managed network, managed security, and managed cloud data center solutions. With the constant amplification of the portfolio we became a comprehensive ICT solutions provider with a non-stop goal of always achieving excellence.

Over 15 years later, Stephen now leads CITIC Telecom CPC with a vision of “Striving for Service Excellence” that effectively grasps customer needs and translates those into real-world solutions. The latest mission of “Innovation Never Stops” translates that vision and comes as revitalization of the 16 year old brand, proving its innovative essence will not stop.

Operating as a learning organization on a daily basis, the company invests in stable and positive management support, to provide a solid direction and confidence for the staff to suggest and implement their innovative ideas. As a result, the company is staffed with highly skilled, industry-certified professionals in areas of technology and business, who possess technical expertise and vertical industry know-how for support in networking, security and cloud for offering best class of total ICT solutions support on any issue. Moreover,. Stephen believes the best way to motivate and retain his employees is by developing the same passion and same vision as the company, assuring everyone is working to achieve the same goal.

Therefore, under Stephen’s leadership and entrepreneurial vision, CITIC Telecom CPC, has recognition from a broad customer base and achieved several milestones throughout its path, such as: being one of the first MPLS VPN service providers in Hong Kong to receive four ISO certifications in 2010 and became one of the first vCloud® Powered service providers in Greater China when launched SmartCLOUD™ service in 2011. Most recently, it has become Fortinet’s first Managed Security Services Provider (MSSP) partner in Asia Pacific, and as won a number of acclaimed local, regional and international awards. The winning of this latest “2017 Business Excellence Awards” by Acquisition International Magazine further reinforces its business strategies and position as a leading ICT service provider internationally.

Looking ahead, over the coming year, CITIC Telecom CPC will continue its ICT investment in diverse areas encompasses networking, data center, information security and cloud to accelerate regional customers’ expansion and enhance service offerings.

CITIC Telecom CPC has worldwide network coverage in over 120 countries with more than 100 Points of Presence (POPs), covering the mainland China, Hong Kong, Taiwan, Japan, Vietnam, Singapore, Malaysia, Indonesia, Thailand, Sydney in Australia, London, Frankfurt, Los Angeles and New York.. Synergistically leverage the Linx Telecom acquisition, the company can now significantly expand our global footprint and better serve its customers in further 13 countries with 24 more POPs across Western Europe, Central and Eastern Europe, and as well as Central Asia.

With its existing global portfolio of 28 Tier III+ cloud data centers, CITIC Telecom CPC will further increase the number of data centers to a total of 30 in 2017, one in Beijing and one in Guangzhou. In additional to capturing growing market opportunities in China, the two data centers will add to the company's network synergy of existing connectivity and cloud computing business resources around the world.

In addition, CITIC Telecom CPC launched TrustCSI™ ATP (Advanced Threat Protection), a managed security solution that secures any enterprise against advanced persistent threats across endpoints, networks and servers last year. On the upcoming year, the company will further enhance the service level by expanding the Incident Response Team, which provide round-the clock monitoring services in our Security Operations Centers (SOC), guaranteeing a proactive and fast-response service with a certified security expertise team in various areas.

Finally, in 2017, the company will be undergoing a large-scale platform upgrade on SmartCLOUD™ for enhancing its current cloud service offerings.  The new platform will be embedded with a number of new NFV (Network Function Virtualization) features, including virtual firewall and load balancing, for supporting the growing market of Software-defined Networks (SDN) and NFV. Complementing 12 strategic cloud services centers worldwide, CITIC Telecom CPC continuously refines its SmartCLOUD™ offerings with significant and compelling new features and value added to constantly respond to its client’s needs.

Overall, the firm’s continuous passion and eager to innovate and succeed in the market and by establishing new and ambitious goals, CITIC Telecom CPC has managed to push passed is competitors leading its way to success.