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CITIC Telecom CPC Fights Against COVID-19



CITIC Telecom CPC’s top priority is always to ensure the well-being and safety of our employees, customers, partners, and society.

On 11th March WHO declared the coronavirus outbreak a pandemic. The last few weeks have been very challenging as we grapple with the health, safety and market effects of the COVID-19 virus spread. Our top priority has been to ensure the safety of our employees and clients, and we are responding accordingly.

Stay Connected with Global Support

As your global business partner, we are proactively reacting to the pandemic since the beginning of 2020. Taking advantage of the available technology, we are able to continue to provide uninterrupted service to our clients and business partners. Our global employees are fully operational and reachable, and will, therefore, continue to guarantee the firm’s key performance standards of quality, timely response, and efficiency. We have well-established contingency plans in place and an embedded agile working capability that enable us to continue to provide global support anytime anywhere, without disruption.

To the best of our ability, we are going to continue doing what we do best, which is to connect people with the world’s greatest treasures. You can find all the details here about our response against coronavirus (COVID-19).

For Employees

Work from Home or remote office arrangement have been applied to some regional offices, based on respective local government policy and the continuing guidance of the WHO.

Employees of CITIC Telecom CPC also received an allowance for protective hygiene products.

Various precautionary measures have been taken proactively since Feb 2020 in our offices. For example

Epidemic-prevention materials like hand sanitizer, masks, temperature screening devices and Thermal imaging temperature solutions, etc. are made available in most of our offices subject to the local situation.

Employees are generally not allowed to have a business trip and strongly advised to suspend any leisure trip from March to April to reduce the risk of infection and transmission of the virus.

Self-quarantine is necessary if travelled to regions with COVID-19 outbreak.

We are ensuring employee awareness on personal hygiene by promoting related precautionary advice against the coronavirus from local health authorities/ government / WHO, e.g. poster on the employee’s notice board / email to employees.

CITIC Telecom CPC will keep update on COVID-19 status globally and adopt corresponding necessary measures according to local government/ WHO guidelines.

For Customers and Partners

All face to face business meetings with the customers and partners are suspended since Feb 2020 and should be conducted by video conferencing as recommended.

We have robust business continuity plans (BCP) based on ISO27001 certification in order to prepare for unforeseen events including pandemic, and to meet the needs of the customers who depend on our ICT services.

Recently in our Hong Kong and China office location, we had activated BCP successfully without any business and service disruption for our customers.

We have remote working capabilities for all employees across the globe via various networking solutions, including TrueCONNECT™ MPLS VPN, SD-WAN, China and Global Internet Access…etc. If you wish to provide remote working facility to your employees click here to know more.

There has been a development on coronavirus-related phishing activities online and we are ensuring protection against such malicious activity by our TrustCSI™ Information security solutions.

Service Delivery status

We are maintaining close communication with all of our providers in Europe and other parts of the world. As a result of the latest self-quarantine requirement, some of the local providers as well as local clients have limited the onsite work or resources.

The overall lead time or on-site troubleshooting might be affected, subject to the local situation of COVID-19. Our project manager or Customer Support teams will provide a regular update on the progress and schedule.

Service Assurance

CITIC Telecom CPC Helpdesk and Network Operation Team are maintaining 24x7 service support and network monitoring normally.

If you wish to know details for your specific account, please do not hesitate to contact your account manager.

CITIC Telecom CPC is dedicated to our customers and partners while we ensure everyone’s health and safety.

If you wish to have more information, please send your query to info@citictel-cpc.com or contact your account manager. For region specific contact information please click here.

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