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CITIC TELECOM CPC > Firmast > Prompt and Professional Customer Service to Maintain Business Continuity
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2020-04-07

Prompt and Professional Customer Service to Maintain Business Continuity

Facing the escalating COVID-19 pandemic, the Chinese government has taken effective measures in different cities to prevent the virus from spreading in the community.

Facing the escalating COVID-19 pandemic, the Chinese government has taken effective measures in different cities to prevent the virus from spreading in the community. Some companies have adopted the “Work-from-home” special work arrangement to protect the safety of their employees and customers. However, they might encounter difficulties in implementation, including network security and insufficient network bandwidth, which may interrupt the business operations.

One of our customers is a global financial organization with offices in Beijing and Shanghai. During the pandemic, it allowed around 1,000 employees to work remotely from home, which created heavy burden to the network and might put its business continuity at risk in major cities.

The customer thus requested us to provide prompt support and assistance, so that its business in Beijing and Shanghai could remain unaffected. At the same time, its 1,000 employees would be able to work smoothly from home, ensuring business as usual.

Customer Always Comes First. We Serve with Heart.

As the trusted ICT solutions partner, our professional team stays with our customers without fear of the pandemic. We always attain elevating standards in service level to provide professional, secure, stable and high-quality ICT solutions. After receiving the request from the customer, we delivered the “Work-from-Home” solutions to about 1,000 employees in just 13.5 days (the normal process takes 5-6 months). The team only took 27 hours from the receipt of order to the completion of 2 access points and 1,200 accounts in Beijing and Shanghai, as well as all backend settings. The customer was very impressed by the amazing delivery speed and the strong support of the project advancement, which enable all employees to work securely from home and maintain business continuity.

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