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Everything to Know about Managed Services for ICT solutions

ICT Managed Services are the practice of outsourcing on proactive basis particular functions and processes which are intended to cut expenses and improve operations.

With the advent of the Internet and the different opportunities it has brought to the business landscape, IT departments and their professionals have become an essential part of organizations. So essential, and disputed, that it is frequent to end up recognizing that, from within the company, you do not reach everything.

Because everything is wider every day and more data is managed. Business transactions grow via the internet; the cloud is used, the Internet of Things (IoT) arrives, there is greater demand for connectivity, Teleworking and virtual meetings are multiplied, the BYOD (Bring Your Own Device) is implemented. Today we are talking about the importance of knowing how to trust in managed services.

New demands add to recent demands:

When the ICT (Information and Communication Technologies) team has not yet been able to fully exploit the possibilities of technological innovation (sometimes critical for the positive evolution of the company), another one arrives that will not have time to squeeze properly either.

There come into play the managed services, which come to complement those of the company or to replace them completely. In any case, they must always make the client consider them part of their own team, even if they do not occupy a table in the headquarters facilities.

Trust in third parties: The road to ICT managed services:

If the described situation reaches a company, it is common to consider the possibility of outsourcing IT services, all or part. Companies that offer managed services are dedicated to remotely administering the technological and computer infrastructure of a client's company. It outsources its services in a stable way, normally through a subscription model.

The model is different from a mere outsourcing of service and a very specific need. The relationship when managing managed services is stable and predictable in terms of costs, an advantage much appreciated by customers.

The workers, even if they do it remotely, establish a relationship of trust and proactivity with the company they serve. That is, they do not wait for something to break and need to be repaired, or to be commissioned a specific project: they make a proposal for maintenance and improvement of services and apply it throughout the duration of the agreement, adapting it to the needs or opportunities that may be presented to your client.

When do you use managed services and for what?

Managed services may be needed when the company is strongly requiring ICT resources from the staff such as think of creating a new business area, launching a product, opening a new headquarters, in an important entrance of new workers, etc. In these cases, when managed services are used, they connect remotely with their clients' servers and monitor the work done.

They can cover processes of all kinds from more classic tasks, such as the installation and maintenance of computer equipment or the management of networks and systems to others of internal technical support or to the final client, logistics management, etc.

The idea is to save work and delegate responsibilities but with two clear requirements that this model of collaboration provides that there is no decline in the quality of service or lack of alignment in the objectives.

Communication and work oriented to the client and results must be the maxims of any managed services provider. We know and we fulfill it.

We provide you with remote monitoring capabilities, email security, backups and technical support you need to make things easier for you, providing you with a "Building Blocks" system on managed services for IT to help you build an adjusted IT Solution to your needs and budget.

Our best-in-class global local ICT managed services ranging from private network solutions, information security solutions, cloud computing solutions, global cloud data centers, connectivity solutions, Europe & CIS solutions and managed portal, which allows you to focus on the development of your business.


Wide range of best-in-class Managed Services

CITIC Telecom CPC has been delivering a range of innovative products and managed services, including 4 flagship solutions: TrueCONNECT™TrustCSI™SmartCLOUD™ and DataHOUSE™. The company strives to deliver the highest level of managed services and excellent products to customers and maintain its commitment to be your trusted ICT solution partner.

“Multiple Certified” Managed Services Provider

In recognition for its excellence in the provision of ICT solutions in the Asia Pacific, CITIC Telecom CPC has become the first private network solutions provider in Hong Kong to achieve all 5 ICT related certificates: ISO9001, ISO14001, ISO20000, ISO27001 and ISO27017.

Awards and accreditation in recent years

CITIC Telecom CPC has been striving for delivering excellent managed services. Several accolades have been obtained in recent years as an acknowledgement for the company’s continued commitment.

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