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Home > About Us > Careers > International Customer Care Specialist

International Customer Care Specialist

International Customer Care Specialist

Estonia

Key Responsibilities

  • Monitor and conduct periodic inspection of company backbone network equipment and services to identify customers affecting problems and ensure that customers can use the services all the time.
  • Rapidly resolve customer problems at a high technical level and with excellent customer service.
  • Register all customer problems in the trouble ticketing system and provide timely relevant information to the competent parties if required.
  • Data verification and updating of company databases. Prepare reports after customer problem has been solved according to internal procedures and standards.
  • Maintain and develop customers' relationship and satisfaction to higher standards.
  • Maintain communication with customers, suppliers and other internal departments or functions in regards to network troubleshooting or planned work execution in accordance to agreed service level agreement.


Requirements

  • With help-desk or customer services experience
  • With higher education or above in Telecommunication or IT related subjects
  • Proficient in English, good command of Estonian and Russian
  • Good interpersonal and communication skills
  • Responsible and reliable
  • Able to work on shift duty (including night shifts)


We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email (jobs@citictel-cpc.com) 
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