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CITIC TELECOM CPC > Products & Services > Cloud Solutions > Professional Service (PS)

Fully Managing and Supporting Your IT Operation in the Omni-Cloud Era

With the maturity of cloud computing, many enterprises are deploying cloud solutions across multiple service providers for handling their IT operations, allowing them to scale up and down applications, computing resources and data mobility on the fly. The omni-cloud trend is developing, but this also adds complexity to monitoring and managing multiple cloud platforms.

SmartCLOUD™ Professional Service supports customers’ plans and designs best-fit solutions to address their unique business requirements and work directly with customers from project implementation to ongoing IT support, reducing the time needed to manage different vendors and project risks and saving even more! CITIC Telecom CPC’s experts handle the details across multi-cloud platforms, virtual machines (VM), operating systems (OS) and applications so that you can stay focused on your business.

SmartCLOUD™ Professional Service Life Cycle Highlights Related Products

SmartCLOUD™ Professional Service Life Cycle

Stage 1 Consult & Design
Our cloud specialists listen to your challenges and goals, understand your business requirements and provide specialist advice with solutions that best fit your business needs and plans across platforms and clouds.

Stage 2 Build & Implement
Our professional services team will work alongside you to create a customized solution, from an initial paper sketch to final operational implementation, including applications. We minimize business disruption, completing deployment in a timely manner using best practices.

Stage 3 Monitor, Mange & Support
Enjoy peace of mind with 24/7 monitoring and support from our pan-regional SmartCLOUD™ Service Centres. We provide proactive alerts and advice for immediate corrective actions, with scheduled patching to safeguard your business and prepare you for future IT enhancement.

  • Consultative approach to design and deploy your own solution from cloud to VMs, OS and applications, ensuring that your requirements are fully addressed
  • Professional consultation on system configuration, troubleshooting and other technical assistance and recommendations
  • 24/7 service monitoring and ongoing support for your IT operations with 24/7 proactive alerts via e-mail and telephone
  • Premium support backed by engineers & support teams that are 100% certified with international cloud, security and system management programs to ensure business availability
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