Key Responsibilities:
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Take part in the entire IT service management lifecycle on building new services and continuously improve existing IT services
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Liaise effective and efficiently with internal and external stakeholders
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Provide technical support and training related to IT services
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Conduct technology and vendor evaluations on function and features from a business technical prospective
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Work with Engineering and Product Development from service design, service transition to service operation and ongoing service improvement
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Write service related technical documents
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Integrate products with internal systems including but not limited to CRM, price management system, billing system and customer portals
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Provide assistance to presales team and sales team for complex solution design
Job Requirements:
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Bachelor degree in Computer Science, Computer Engineering, IT or related discipline
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Minimum 3 years work experience in system/network/security administration and troubleshooting
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Experience in designing medium to large scale infrastructure and/or virtualization projects
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Hands-on experience with any two of the following: UTM, NGFW, IDS/IPS, WAF, SIEM, Email Security Gateway, End Point Security, UEBA
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Knowledge of server and network virtualization and administration is advantageous
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Holder of any security related certification such as CISSP, CCNP Security, NSE or PCNSE is a plus
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Holder of ITIL foundation or above is preferred
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Good command of spoken and written English, Cantonese and Mandarin
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Self-motivated, passion in learning new technologies, able to work independently and willing to take up challenges
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Candidate with [more/less] experience will be considered as [Senior/Assistant] Specialist, Technology
We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email (
jobs@citictel-cpc.com) or to Human Resources and Administration Department, CITIC Telecom International CPC Limited, 20/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.