• Develop and maintain a trusted relationship with existing customers, connect with key business executives and stakeholders
• Provide a positive customer service experience by timely response and successful delivery of services according to customer’s needs and objectives
• Grow the existing accounts by developing new business
• Identify opportunities within the designated industries for new customer acquisition
• Analyze the customer profiles to develop a sales plan for strategic solution selling
• Prepare sales reports and forecast business trend to achieve the assigned sales objectives
• Handle ad-hoc duties as assigned by his/her supervisors
  
  

• Bachelor degree in Computing, Electronics Engineering or related discipline
• Sound knowledge in networking, information security and Cloud Computing products is highly preferred
• Excellent communication and presentation skills
• Result-oriented, self-motivated and a good team player
• Good command of spoken and written English, Cantonese and Mandarin
• Candidate with more experiences will be considered as Senior Account Manager

• Degree in Computer Science, Information Technology or related discipline
• Minimum 3 years pre-sales support experience in IT/ICT industry  
• Deep technical experience in one or more of the following areas:
1. Virtualization
2. Storage
3. Windows
4. Linux
5. IP Networking
6. IT Security
• Excellent interpersonal, communication and presentation skills
• Good command of spoken and written English, Cantonese and Mandarin

• Degree in Computer Science, Information Technology or related discipline
• Minimum 3 years pre-sales support experience in IT/ICT industry  
• Deep technical experience in one or more of the following areas:
1. Virtualization
2. Storage
3. Windows
4. Linux
5. IP Networking
6. IT Security
• Excellent interpersonal, communication and presentation skills
• Good command of spoken and written English, Cantonese and Mandarin

Key Responsibilities 

• Monitor and conduct periodic inspection of company backbone network equipment and services to identify customers affecting problems and ensure that customers can use the services all the time.
• Rapidly resolve customer problems at a high technical level and with excellent customer service.
• Register all customer problems in the trouble ticketing system and provide timely relevant information to the competent parties if required.
• Data verification and updating of company databases. Prepare reports after customer problem has been solved according to internal procedures and standards.
• Maintain and develop customers' relationship and satisfaction to higher standards. 
• Maintain communication with customers, suppliers and other internal departments or functions in regards to network troubleshooting or planned work execution in accordance to agreed service level agreement.

Requirements 

• With help-desk or customer services experience
• With higher education or above in Telecommunication or IT related subjects
• Proficient in English, good command of Estonian and Russian
• Good interpersonal and communication skills
• Responsible and reliable
• Able to work on shift duty (including night shifts)

• Execute regional sales strategy and targets that are in line with general sales and company objectives
• Defines and implements own action plan and framework for named accounts, sales leads and prospects to meet sales targets. Report on the action plan and results to VP Sales Europe.
• Coordinate own sales forecasts and KPIs and provides reports on the results
• Proactively seeks customers, builds up and maintain the customer database and pipeline
• Map multinational accounts and identify the relevant contacts
• Generate and develop Quality Leads for Carrier Sales
• Approaches customers directly (also by cold calling) in order to make them interested in our services, build database of potential clients and brand awareness
• Create and conduct proposal presentations and RFP responses
• Coordinate sales process internally and act as a point of contact between customers and internal stakeholders in regards to presented bids/ proposals
• Coordinate further follow up with customers on presented bids/proposals
• Initiate and handle all needed arrangements in order to finalize requested proposals, gather customers’ commitment for the order and close the deal
• Coordinate all communication with the approached customers and ensure follow up on customers’ requests
  

Job Requirements: 

• University degree in Electronic Engineering, Computer Science, Information Technology, or related discipline
• Minimum 5 years working experience in sales the data networking and IT industry
• Knowledge of the telecom industry
• Having substantial and provable experience with working with top management and CEO’s of multinational companies
• Independent, good communication, interpersonal and presentation skill
• Good command of English and local language
  
  

Interested parties, please send your full resume with salary expectation via email: marge.arro@citictel-cpc.com

• Execute regional sales strategy and targets that are in line with general sales and company objectives
• Defines and implements own action plan and framework for named accounts, sales leads and prospects to meet sales targets. Report on the action plan and results to VP Sales Europe.
• Coordinate own sales forecasts and KPIs and provides reports on the results
• Proactively seeks customers, builds up and maintain the customer database and pipeline
• Map multinational accounts and identify the relevant contacts
• Generate and develop Quality Leads for Carrier Sales
• Approaches customers directly (also by cold calling) in order to make them interested in our services, build database of potential clients and brand awareness
• Create and conduct proposal presentations and RFP responses
• Coordinate sales process internally and act as a point of contact between customers and internal stakeholders in regards to presented bids/ proposals
• Coordinate further follow up with customers on presented bids/proposals
• Initiate and handle all needed arrangements in order to finalize requested proposals, gather customers’ commitment for the order and close the deal
• Coordinate all communication with the approached customers and ensure follow up on customers’ requests
  

Job Requirements: 

• University degree in Electronic Engineering, Computer Science, Information Technology, or related discipline
• Minimum 5 years working experience in sales the data networking and IT industry
• Knowledge of the telecom industry
• Having substantial and provable experience with working with top management and CEO’s of multinational companies
• Independent, good communication, interpersonal and presentation skill
• Good command of English and local language
  
  

Interested parties, please send your full resume with salary expectation via email: polina.sosnovskaya@citictel-cpc.com

• Provide 2nd tier support on Managed Security Services, specifically on information security incident management; Investigate, respond and provide recommendations in a timely manner
• Design and maintain SIEM rules with on-going tuning
• Prepare, review and update operation procedures and guidelines
• Perform Managed Security Services devices change management; Test and apply patches or upgrades with records
• Prepare service reports for customer and internal parties
• Managed Security Services portal administration
• Regular meeting with customer for service review
  
  

• Degree holder in Information Technology or Computer Science or related subjects in information security or equivalent
• A minimum of 3 years’ working experience in IT services with at least 2 years of which in information security or risk management areas
• Professional certifications in information security such as CISSP, CISA, GIAC, CEH, ISO 27001 is an advantage but not a must
• Experience in security incident analysis and handling
• Experience in Firewall, IDS/IPS, UTM, WAF, UNIX and Windows system administration
• Knowledge in vulnerability analysis as well as traffic, events and packets analysis
• Knowledge in regular expression and SQL Statement Query
• SIEM and networking technologies knowledge is an advantage
• Good analytical and interpersonal skills
• Able to work under pressure
• Fluent in Putonghua & English is an advantage