• Develop and maintain a trusted relationship with existing customers, connect with key business executives and stakeholders
• Provide a positive customer service experience by timely response and successful delivery of services according to customer’s needs and objectives
• Grow the existing accounts by developing new business
• Identify opportunities within the designated industries for new customer acquisition
• Analyze the customer profiles to develop a sales plan for strategic solution selling
• Prepare sales reports and forecast business trend to achieve the assigned sales objectives
• Handle ad-hoc duties as assigned by his/her supervisors
  
  

• Bachelor degree in Computing, Electronics Engineering or related discipline
• Sound knowledge in networking, information security and Cloud Computing products is highly preferred
• Excellent communication and presentation skills
• Result-oriented, self-motivated and a good team player
• Good command of spoken and written English, Cantonese and Mandarin
• Candidate with more experiences will be considered as Senior Account Manager

• Security devices (including UTM, IPS, WAF, SIEM) implementation
• Total solution design and implementation
• Provide 2nd tier configuration and troubleshooting support
• Perform patch management
• Require on-site and work outside normal working hours if necessary
• Handle ad-hoc duties as assigned by his/her supervisors

• Degree in Computer Science, Information Technology or related discipline
• Minimum 3 years pre-sales support experience in IT/ICT industry  
• Deep technical experience in one or more of the following areas:
1. Virtualization
2. Storage
3. Windows
4. Linux
5. IP Networking
6. IT Security
• Excellent interpersonal, communication and presentation skills
• Good command of spoken and written English, Cantonese and Mandarin

Interested parties, please send your full resume with salary expectation via email: polina.sosnovskaya@citictel-cpc.com

• Degree in Computer Science, Information Technology or related discipline
• Minimum 3 years pre-sales support experience in IT/ICT industry  
• Deep technical experience in one or more of the following areas:
1. Virtualization
2. Storage
3. Windows
4. Linux
5. IP Networking
6. IT Security
• Excellent interpersonal, communication and presentation skills
• Good command of spoken and written English, Cantonese and Mandarin

• Degree in Computer Science, Information Technology or related discipline
• Minimum 3 years pre-sales support experience in IT/ICT industry  
• Deep technical experience in one or more of the following areas:
1. Virtualization
2. Storage
3. Windows
4. Linux
5. IP Networking
6. IT Security
• Excellent interpersonal, communication and presentation skills
• Good command of spoken and written English, Cantonese and Mandarin

• Degree in Computer Science, Information Technology or related discipline
• Minimum 3 years pre-sales support experience in IT/ICT industry  
• Deep technical experience in one or more of the following areas:
1. Virtualization
2. Storage
3. Windows
4. Linux
5. IP Networking
6. IT Security
• Excellent interpersonal, communication and presentation skills
• Good command of spoken and written English, Cantonese and Mandarin

Key Responsibilities 

• Monitor and conduct periodic inspection of company backbone network equipment and services to identify customers affecting problems and ensure that customers can use the services all the time.
• Rapidly resolve customer problems at a high technical level and with excellent customer service.
• Register all customer problems in the trouble ticketing system and provide timely relevant information to the competent parties if required.
• Data verification and updating of company databases. Prepare reports after customer problem has been solved according to internal procedures and standards.
• Maintain and develop customers' relationship and satisfaction to higher standards. 
• Maintain communication with customers, suppliers and other internal departments or functions in regards to network troubleshooting or planned work execution in accordance to agreed service level agreement.

Requirements 

• With help-desk or customer services experience
• With higher education or above in Telecommunication or IT related subjects
• Proficient in English, good command of Estonian and Russian
• Good interpersonal and communication skills
• Responsible and reliable
• Able to work on shift duty (including night shifts)

Key Responsibilities 

• Monitor and conduct periodic inspection of company backbone network equipment and services to identify customers affecting problems and ensure that customers can use the services all the time.
• Rapidly resolve customer problems at a high technical level and with excellent customer service.
• Register all customer problems in the trouble ticketing system and provide timely relevant information to the competent parties if required.
• Data verification and updating of company databases. Prepare reports after customer problem has been solved according to internal procedures and standards.
• Maintain and develop customers' relationship and satisfaction to higher standards. 
• Maintain communication with customers, suppliers and other internal departments or functions in regards to network troubleshooting or planned work execution in accordance to agreed service level agreement.

Requirements 

• With help-desk or customer services experience
• With higher education or above in Telecommunication or IT related subjects
• Proficient in English, good command of Estonian and Russian
• Good interpersonal and communication skills
• Responsible and reliable
• Able to work on shift duty (including night shifts)