Service Commitment

Accreditation - Business Excellence

Multiple Certified

It is crucial to partner with the right service provider for critical business needs.  As Hong Kong’s first VPN service provider to be “multiple certified” for ISO9001, ISO14001, ISO20000, ISO27001 and ISO27017, CITIC Telecom CPC demonstrates proven reliability, performance, safety and environmental friendly in multiple business areas.

ISO9001 Quality Management

A recognition on CITIC Telecom CPC's dedication on constructing a systematic approach for service quality review and continuous improvement.

ISO14001 Environmental Management System

Proven that CITIC Telecom CPC has strong awareness on the importance of environmental protection and has adopted effective environmental management system to control and improve data center’s environmental performance.

ISO20000 Information Technology Service Management

Demonstrating CITIC Telecom CPC's endeavor to providing effective IT managed services which standardizing IT operational processes with the best practices in the areas of people, processes, and technology, in order to meet customer & business requirements.

ISO27001 Information Security Management

Certified that CITIC Telecom CPC deploys a risk based approach to identify and prioritize the risk level regarding to the security, followed by proactive actions to prevent any security incident happen.

ISO27017 Information Security Controls for Cloud Services

A demonstration of CITIC Telecom CPC’s commitment on providing cloud services based on the internationally recognized information technology – security techniques – code of practice for information security controls to protect customers’ information and satisfy customers’ needs.

Quality Every Day. Quality Every Minute.

For our valued customers, CITIC Telecom CPC is proud to consistently deliver quality every day, every minute.

CITIC Telecom CPC's triple ISO certifications are stringent indicators of reliability, performance, and safety in multiple business areas.

Specific PDCA Cycles for Each Business Area

Real-world proven service quality principles are built in all facets of daily workflow.

Ground-up Quality Design

To prepare for certification, CITIC Telecom CPC comprehensively reviewed all its operation details, including risk assessment, business continuity planning, continuous quality improvement and disaster recovery.

Even Better Best Practices

Instead of creating new and untested business processes just to receive certification, CITIC Telecom CPC took the more challenging route to further refine its best practices honed over years of real-world experience, resulting in a triple win for the company, its partners, and its customers.

Enterprises seeking to optimize their resources and maximize IT service quality and performance need look no further. CITIC Telecom CPC is the proven partner when it comes to leveraging the advantages of powerful managed ICT services.