We use cookies on this website to provide a user experience that’s more tailored to you. By continuing to use the website, you are giving your consent to receive cookies on this site. Read more about our Cookie Policy and Privacy Policy.

I accept
Hong Kong
Hotline Contact Join Us
 Follow
< Back
Products & Services
Networking Information Security Cloud Solutions Cloud Data Center Internet Services Managed Services Europe Solutions
< Back
Solutions
Architecture, Engineering & Construction Automobile BFSI Logistics & Transportation Manufacturing Legal & Accounting Services Retail Healthcare
< Back
Technology & Services
Consulting Services Customer Services
< Back
About Us
Our Company Global Ecosystem Partners News Center Accreditation & Awards Careers
< Back
Resources Center
Product Leaflets New Offering Videos White Paper Success Stories Blog
< Back
Contact Us
Contact Us Regional Contacts Services Hotline

Home > Products & Services > Managed Services > DataHOUSE™ AR Remote Hand

Remote Operations and Maintenance Services

Augmented Reality (AR), Artificial Intelligence (AI), 5G, and advanced computing technologies are broadening the economic horizon. Business systems which are hosted in data centres are becoming more complex, requiring prompt and agile operations and maintenance services. With the motto “Innovation Never Stops”, CITIC Telecom CPC integrates AR technology into its data centre services, resulting in the launch of its “AR Remote Hand” - Remote Operations and Maintenance Services.

The AR Remote Hand employs AR glasses to stream real-time intelligence, troubleshooting logs, graphics and encrypted data from back-end systems to on-site engineers and maintenance staff. It provides field engineers with a heads-up display for remote visualisation in real-time as they install, maintain or troubleshoot equipment. Through an AR operations console, back-end teams share the same view as on-site engineers, allowing them to provide live instructions for troubleshooting. It solves the challenges of cross-regional operations, complex equipment, inconvenient onsite deployment, time for retrieving numerous documents and connect to backend data, as well as communication and data transmission distortion. Integrating virtual and reality, AR Remote Hand speeds the whole operations and maintenance process and boosts field productivity.

An Innovative Solution to cope with Data Centre Challenges

  • High Standard IT Professional is Required
    In the past, IT staff needed to conduct on-site investigations to figure out the causes of fault cases and propose solutions. It requires experienced IT professionals with high standard.
  • Complex and Diverse Equipment Management
    There are numerous types of IT equipment and models, as well as ever-changing updates and diversified equipment and processes. They require a myriad of operation manuals or communication inquiries.
  • Absence of IT Staff
    Operations and maintenance staff may be absent due to business trips, location distance issues, on leave, or fail in having replacement staff on duty, etc.
  • Cross-regional Communication and Collaboration
    With the trend of globalization and cross-regional operations, operations and maintenance engineers all over the world need to deal with various challenges, including multiple languages, time lags, and diversified skillsets in multi-technology environments.

Applied Features

    Order Management Icon Order Management

    Real-time Monitoring Icon Real-time Monitoring

    • Back-end systems integration
    • Scanning of QR code labels
    • Data input via voice / gesture
    • Monitoring of equipment status
    • Updates of orders in real-time
    • Monitoring of network traffic


    Remote Assistance Icon Remote Assistance

    AR User Manual Icon AR User Manual

    • AR 3D labelling
    • Content creation via PC/APP
    • AR-oriented troubleshooting
    • Customized point of interest
    • Intelligent viewing of historical records and processing of data analysis
    • Integrate virtual and reality

Innovation Values

    Zero Global Distance Icon
    		 Zero Global Distance
    Engineers can adopt a more efficient and cost-effective way to manage system installation and maintenance though encountering challenges of multi-languages, multi-time zones and multi-skill requirements.
    High-quality Field Service Support Icon
    		 High-quality Field Service Support
    Professional services resources can be centralized and more effectively allocated to help discovering problems accurately and completing instructions rapidly through remote collaborations.
    Minimize Health Risks Icon
    		 Minimize Health Risks
    With the AR Remote Hand, the operations and maintenance work would not be delayed even in special occasions such as amidst pandemics. There is no need for staff to gather physically to complete the tasks, minimizing their health risks.
    Increase Cost Effectiveness Icon
    		 Increase Cost Effectiveness
    Customers can manage the operations and maintenance work remotely without visiting the site in person. It significantly reduces transportation time costs and improves overall efficiency.

Blog

Exploring【CITIC Telecom CPC Cloud Data Center】Empowering Digital Intelligent Journey

Exploring【CITIC Telecom CPC Cloud Data Center】Empowering Digital Intelligent Journey

2023-07-14

To help customers discover new business possibilities and sustain market-leading advantage, we organized "Exploring CITIC, Beyond the Possibilities: Intelligent AR Data Center Tour"…

More
GCL’s SD-WAN Optimization Project Stands Out, Honored as“2022 Outstanding SDN, NFV, and Network AI Case in China

GCL’s SD-WAN Optimization Project Stands Out, Honored as“2022 Outstanding SDN, NFV, and Network AI Case in China"

2023-07-06

"GCL's SD-WAN Optimization Project", jointly submitted by China Entercom and GCL, has been selected as“2022 Outstanding SDN, NFV, and Network AI Case in China – Innovative Case Aw…

More
CITIC Telecom CPC recently secured the prestigious IT Europa Channel Award for the

CITIC Telecom CPC Wins IT Europa Channel Awards for Best Remote Management Solution of the Year

2023-06-09

CITIC Telecom CPC, a leading global-local intelligent DICT service provider, has been recognized for its outstanding achievement in this domain. We recently secured the prestigious …

More
Susutainable Technology is key for Greener Enterprise

Sparkling Biz Matters Series: Sustainable Technology for Greener Enterprises

2023-04-28

Using sustainable technology is essential for businesses to achieve ESG goals and carry out cost optimization, energy efficiency enhancement and better resource utilization to impro…

More
Sparkling Biz Matters: Your Intelligence Operations Begin with Innovative Technologies

Sparkling Biz Matters: Your Intelligence Operations Begin with Innovative Technologies

2023-03-03

Enterprises infusing intelligence into operation processes in recent years is indeed a sign of winning, and this trend has resulted in intelligent applications, setting off the grou…

More
Autoneum Going Global with Green Digitalization Solutions

Autoneum Going Global with Green Digitalization Solutions

2022-11-09

Autoneum, headquartered in Switzerland, is a globally-leading company specializing and pioneering in acoustic and thermal management of vehicles. Thanks to the partnership with Chin…

More
Network Construction: Beyond “Eastern Data and Western Computing”

Network Construction: Beyond “Eastern Data and Western Computing”

2022-05-13

In face of “Eastern Data and Western Computing”, it is high time to figure out how to realize the interconnection between data centers in various locations

More
5G+ Smart Industries – Building the Future of Architecture and Construction

5G+ Smart Industries – Building the Future of Architecture and Construction

2021-11-26

Now, as 5G technology rolls out across the world, it is radically transforming the design and construction of the structures people use, especially within the context of next-genera…

More

Related Products

Global Cloud Data CentersGlobal Cloud Data Centers

Global Cloud Data Centers

DataHOUSE™

Mainland ChinaMainland China

Mainland China

DataHOUSE™

Asia PacificAsia Pacific

Asia Pacific

DataHOUSE™

Estonia Data Center SolutionEstonia Data Center Solution

Estonia Data Center Solution

DataHOUSE™

Contact Us
Company Name:
Contact Name:
Title:
Contact Phone Number:

-

Email:
Remark

Please slide to verify

Products & Services
Networking Information Security Cloud Solutions Cloud Data Center Internet Services Managed Services Europe Solutions
Solutions
Architecture, Engineering & Construction Automobile BFSI Logistics & Transportation Manufacturing Legal & Accounting Services Retail Healthcare
Technology & Services
Consulting Services Customer Services
Resources Center
Product Leaflets New Offering Videos White Paper Success Stories Blog
About Us
Our Company Global Ecosystem Partners News Center Accreditation & Awards Careers
Contact Us

General Enquiry / Sales Hotline +852 2170 7401

Service Hotline +852 2331 8930

Contact Us

Follow Us

Sitemap Disclaimer Net Abuse Policy Privacy Notice Cookie Policy Accessibility Statement Terms & Conditions 中信集團品牌認證 | 中信雲賦能

Copyright © 中信國際電訊(信息技術)有限公司 CITIC Telecom International CPC Limited

Hotline
Contact
Join Us
Follow

Thank you for your enquiry.


We will contact you shortly.
Need help? Chat with CPC Chatbot
Supported browsers: Latest versions of IE11, Firefox, Chrome and Safari.
Terms & Conditions
Welcome to CITIC Telecom International CPC Limited. Your conversation with CPC Chatbot may be recorded for training, quality control and dispute handling purposes. By clicking “Continue” and using CPC Chatbot, you accept and agree to be bound by our Privacy Policy and give your consent to receive cookies on this site. Read more about our Cookie Policy and Privacy Policy.
Continue