CITIC Telecom CPC always strives for service excellence. The below Customer Charter demonstrates our commitment to serving you better and we welcome your feedback to improve our standards set forth in this Charter.
Customer Hotline Enquiry Call Answering Time
Within 20 seconds
Customer Email Enquiry Answering Time
Within 30 minutes
Within 1 hour
Reasons for Outage (RFO)
Within 5 working days
The following tariff notice was published by CITIC Telecom International CPC Limited pursuant to its UNIFIED CARRIER LICENCE.
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