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Customer Service

Customer Charter

CITIC Telecom CPC always strives for service excellence.  The below Customer Charter demonstrates our commitment to serving you better and we welcome your feedback to improve our standards set forth in this Charter.

Customer Charter

Customer Hotline Enquiry Call Answering Time

Customer Email Enquiry Answering Time

Complaint Acknowledgement

Reasons for Outage (RFO)

Within 20 seconds

95%

Within 30 minutes

90%

Within 1 hour

95%

Within 5 working days

95%


The following tariff notice was published by CITIC Telecom International CPC Limited pursuant to its UNIFIED CARRIER LICENCE.

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