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Your Trusted ICT Solution Partner > Blog
2020-06-12

Always Too Late or Never Too Late!

By June Tay, Marketing Manager, Singapore

 “A multi-million-dollar startup experienced a major service outage which was caused by an accidental removal of data. This unfortunate incident also encountered major backup restoration failure following an incident of 300GB of live production data was completely wiped.”

In a data-driven world, where information is often a company's most valuable asset. Human errors, technical glitches, cybersecurity failures, and even natural disasters can all lead to a catastrophic loss of data for your businesses. Any loss of data is costly, but when those losses are the result of cybercriminal activities, the stakes are much higher. 

Backing up data is a crucial part of a disaster recovery (DR) plan. We must always be ready for the unexpected, because until it’s too late, it’s never too late for data backup.

Backup-as-a-Service Acts as “Safeguards” Against Data Loss Incidents

In a span of few months, remote working has become the new norm across the globe. As most people are now out-of-office, it is important for enterprises to have a secure, off-site and centralized backup system to ensure no data loss.

A centralized backup system allows for greater team collaboration, provides compliance for data protection, and allows data access continuity planning for employee turnover. Data storage with a Backup-as-a-Service (BaaS) provider means that the data can be stored off-site, secured in racks regulated by experts and protected by biometric scanners and security guards. Other than protection, BaaS provider can provide better technical support, greater convenience, and ease of recovery at a lower cost.

The main aim during this period is to ensure that enterprise’s backup strategy meets its goals of business and to mitigate the risk of potential failures due to remote working. This will minimize data loss and improve data recovery process. Successful cloud backup starts with the right vendor. How to find the right vendor amid the complex BaaS ecosystem? Ultimately, it depends on what your organization needs and which cloud backup vendor can deliver that.

Listed in Gartner’s Market Guide for BaaS – CITIC Telecom CPC

According to Gartner’s Market Guide for Backup-as-a-Service, the BaaS provider landscape can be broadly categorized into two segments. First, BaaS providers that own their backup software platform and leverage hyperscale cloud providers to host the platform and backup storage. Second, BaaS providers that partner with enterprise backup solution vendors and offer data protection services using these platforms. The underlying infrastructure is often owned and managed by the BaaS hoster.

Having the right cloud backup vendor provides peace of mind and guarantees business continuity in the event of data loss. There are multiple BaaS providers out there, take the time to understand their backup offerings. Does it include on-premises system and data, cloud-based virtual machines, cloud application data, multi-cloud environment, and others? Consider different seeding methods, different storage locations, data security and customer service support. CITIC Telecom CPC is listed in Gartner’s Market Guide for Backup as a Service (May 2020) as one of the key BaaS hosters in China, Middle East & Africa, Japan, and Rest of APAC. CITIC Telecom CPC’s SmartCLOUD™ BRR is designed to give enterprises a full range of managed backup, replication and recovery services, especially in times of crisis.

To improve the customer experience, CITIC Telecom CPC has made heavy investment in advanced technologies and global infrastructure. Other than that, it provides a 7x24 personal service hotline manned by experts, who can speak to customers in their native language. CITIC Telecom CPC’s Cloud Operation Center (COC) provides monitoring, issue remediation and substantially higher uptimes, higher efficiency and higher performance. During implementation, in-house specialists will customize a reliable cloud backup architecture for customers to ensure a safe and uninterrupted cloud backup environment.

Ensuring hassle-free cloud backup, especially in times of crisis

A customer of CITIC Telecom CPC, a leading digital platform for commodity trading, experienced a cloud backup failure during the COVID-19 pandemic. Instantly, the backup system re-attempted the backup job and sent alerts to the customer and helpdesk. Our in-house specialists immediately started to analyze the whole situation to find out the root cause. After investigation, the team was able to resolve the issue and ensure the subsequent backup jobs were successful. Their Head of IT was impressed by our proactive team, and he appreciated the detailed explanation provided by CITIC Telecom CPC in the aftermath of the issue. He also complimented that CITIC Telecom CPC is the best vendor he has ever worked with in his past 15 years of experience.

Unfortunately, cloud backup failure is very common even if both enterprises and BaaS providers take all necessary precautions. Clear and thorough investigations, and ample support and solutions are the critical success factors to ensure that customers have secure and clean data to keep business running in the cases of data loss, hacker attacks or natural disasters. Act today to protect your data and your future. Register now for the latest SmartCLOUD™ BRR offers with FREE restoration test to enjoy hassle-free and flexible managed cloud backup services.

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