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Your Trusted ICT Solution Partner > About Us > China Entercom and ASTRI Jointly Launch a Remote Operations and Maintenance Solution to Enhance Security Service Experience (Chinese only)
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2020-12-08

China Entercom and ASTRI Jointly Launch a Remote Operations and Maintenance Solution to Enhance Security Service Experience (Chinese only)

Media Coverage @ 中央廣電總台國際在線報道

中企通信與香港應科院攜手推出遠程運維方案提升安全服務體驗


中信成員企業中企網絡通信技術有限公司(簡稱“中企通信”)與香港應用科技研究院有限公司(簡稱“應科院” )日前共同研發推出一項融合了增強現實(AR)解決方案的信息與通信技術(ICT)服務。其中數據中心“AR千里眼”遠程運維服務(DataHOUSE AR Remote Hand),借助可穿戴式AR設備,可大幅降低前端工程師和後端用戶的運維時間與人力成本,提升安全服務體驗。


中企通信總裁李炳智先生(左)和香港應用科技研究院行政總裁周憲本先生(右)共同宣布推出“DataHOUSE AR千里眼”遠程運維服務。主辦方 供圖


 

“今年的疫情,嚴重影響了全球人員的流動以及企業運營,但客戶對數據中心運維以及現場技術支持的迫切需求有增無減。所以這個創新的DataHOUSE AR Remote Hand數據中心遠程運維服務就真正打造了'這麼近那麼遠'的服務體驗。”中企通信總裁李炳智表示,“該項目為我們一系列託管服務注入強大元素,大大提升客戶體驗,顛覆運維服務流程。數據中心'AR千里眼'遠程運維服務將AR智能操作和運維技術應用於數據中心的場景,作為合作的開端,我們期望可以集合更多創新思維,開拓更多嶄新應用場景,為客戶帶來更豐富優質的體驗。”


應科院行政總裁周憲本表示,如今,全球各地受到疫情的影響,而數據中心“AR千里眼”遠程運維服務,能夠真正讓工作人員和客戶體驗到遠程、安全的工作。 “我們的應用科技研究能配合中企通信有效提升用戶體驗和工作效率,讓企業業務更靈活運營,特別在疫情期間,其成效尤其顯著。”




記者體驗“DataHOUSE AR千里眼”遠程運維服務。主辦方 供圖

 

據了解,“AR千里眼”服務通過AR智能眼鏡,從後台系統把實時狀態、故障排除記錄、圖像和數據等加密傳輸給前端工程師和系統維護人員,令他們無需操作手機或筆記本,亦無需翻閱操作手冊或諮詢文件,即可聯繫後台支持團隊,大大提升工作效率,提高生產力。 AR千里眼服務為前端工程師提供的平視顯示系統,可在系統安裝、維護或排除故障時看到實時遠程影像,加快工作進程。


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