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How do Managed Services Keep Business Running during the Pandemic?

Since December 2019, the infectious disease Coronavirus (COVID-19) has spread in many countries globally. The World Health Organization has declared the COVID-19 pandemic is a public health emergency of international concern. As of May 2020, there have been more than 6 million confirmed cases and 370,000 deaths worldwide.

Countries around the world have implemented measures to slow down the spread of Coronavirus, from national lockdowns to school closures. In the early stage of the COVID-19 pandemic, China has introduced strict anti-coronavirus measures and quarantines to prevent and control the disease. Many companies in China have implemented work-from-home arrangement to ensure the health and safety of employees and customers, as well as business continuity.

Ensuring Information Security with Secure Remote Access

One of our customers is CITIC Environment Investment Group (CITIC Environment), an investment and operational company for environmental protection, which has businesses in China, Singapore, USA, Malaysia and Indonesia. To comply with national policies and CITIC Group’s requirements, the company has arranged most employees work remotely from home to maintain daily operations.

The company quickly encountered the challenge of implementing remote working. Taking information security as the top priority, network access from outside the organization is restricted to its corporate network resources and mission-critical applications. It must establish secure remote access for employees to seamlessly connect to the corporate network from home and ensure data security.

CITIC Environment contacted our expert team for a prompt network security consultation. As the trusted ICT solutions partner, we attach great importance to customer needs, especially when there are special and urgent requirements for network access during the outbreak. We immediately provided the customer with the secure remote access solution and professional technical support. Within 2 days, all employees were granted secure remote access, even if they were not physically in the office, allowing them to conduct business as usual without any interruption.

The customer was deeply impressed by the enthusiasm of our professional team. The technical support for secure remote access offered an immediate solution to its business challenge during the pandemic.

We serve every customer with heart, even in difficult times. With a full team of certified experts, we help customers plan and design the best fit solutions to address their unique business requirements. If you would like to know more about our managed ICT services, please click here.

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