主要职责
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Monitor and conduct periodic inspection of company backbone network equipment and services to identify customers affecting problems and ensure that customers can use the services all the time.
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Rapidly resolve customer problems at a high technical level and with excellent customer service.
Register all customer problems in the trouble ticketing system and provide timely relevant information to the competent parties if required.
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Data verification and updating of company databases. Prepare reports after customer problem has been solved according to internal procedures and standards.
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Maintain and develop customers' relationship and satisfaction to higher standards.
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Maintain communication with customers, suppliers and other internal departments or functions in regards to network troubleshooting or planned work execution in accordance to agreed service level agreement.
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工作要求
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With help-desk or customer services experience
With higher education or above in Telecommunication or IT related subjects
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Proficient in English, good command of Estonian and Russian
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Good interpersonal and communication skills
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Responsible and reliable
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Able to work on shift duty (including night shifts)
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We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation via email (
jobs@citictel-cpc.com) or to Human Resources and Administration Department, CITIC Telecom International CPC Limited, 20/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.