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CITIC TELECOM CPC > Customer Service > Service Center
+Can I apply POC for SmartCLOUD™ EPS? How long is the trial period?
Yes, you can apply for SmartCLOUDTM EPS POC. By default 1 ACB account and 1 OBM account will be assigned to the POC customer, the trial period is 14 days which can be extend upon request.
+What is the service provisioning lead time of SmartCLOUD™ EPS?
• 1 - 2 weeks without MPLS network
• 4 - 6 weeks with MPLS network
+What does customer get when they subscribe SmartCLOUD™ EPS?
Customer will get a dedicate URL link and an administrator account with password. Customer can login that URL link using the administrator account and perform the administration task.
+What is the minimum subscription of SmartCLOUD™ EPS?
• SmartCLOUDTM EPS ACB Agent Minimum Order: 5
• SmartCLOUDTM EPS OBM Agent Minimum Order: 1
• SmartCLOUDTM EPS Storage Minimum Order: 100GB
+What components need to subscribe if I want to use SmartCLOUD™ EPS?
Only SmartCLOUDTM EPS license and storage need to be subscribed. SmartCLOUDTM EPS license depends on the number of machines to backup and SmartCLOUDTM EPS storage depends on the backup data size.
+What is the outstanding feature of SmartCLOUD™ EPS?
a. Build-in two layer encryption to ensure the data safety when transmit through network
b. Fully self-managed service, customer can choose to backup or restore at anytime, anywhere
c. Support in-file delta and data reduplication to reduce backup time and save storage
d. Support group policy and user quota sharing for flexible user access control
e. Support Continuous Data Protection (CDP) and more than 30 languages
+How SmartCLOUD™ EPS benefit the customer? Why customer doesn’t choose to deploy the backup software themselves?
a. No large CAPEX, just flat monthly OPEX - Save hardware / software cost
b. No need to manage / monitor / troubleshoot, CPC does it - Save operation Cost
c. Cloud offsite backup - More secure than onsite backup
d. Web based portal, can perform backup and restore at anywhere - Easy and flexible to use
+What is SmartCLOUD™ End-Point Backup Service (EPS)?
SmartCLOUDTM EPS is an offsite backup solution which provides a high availability cloud platform for customer to backup their critical Server / Notebook / Desktop.
+Will customer be able to tape/network backup their data hosted within the SAN box?
Approaches available:
- Customer owns tape backup at Co-location rack to do backup in a hybrid environment.
- VM data backup solution offered by us.
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