SmartCLOUDTM EPS supports below encryption algorithms:
Yes, you can create multiple backup policies for one machine, below is an example:
• Backup Policy 1: Backup the system image at 10:00pm
• Backup Policy 2: Backup the database at 1:00am
• Backup Policy 3: Backup all the files on D drive at 4:00am
The account in SmartCLOUDTM EPS Welcome Email is the system administrator account of SmartCLOUDTM EPS Server management portal; you must first create the backup user in SmartCLOUDTM EPS Server management portal and login SmartCLOUDTM EPS OBM agent with the account you create.
For data security reason, we don’t allow customer download the backup files from public web portal.
Yes, you can define the retention period for each user. Go to “Manage User” >> ”List User”, select the corresponding user and click “Backup Set”, enter the days in “Retention Customization Policy”.
Yes, you can ad-hoc run any backup job in SmartCLOUDTM EPS Web Management portal. To perform an ad-hoc backup, go to “Manage User” >> “Run Backup” >> “All”, select the backup job you want to run and click “Run Backup”.
Answer: You can login the SmartCLOUDTM EPS web management portal and go to “Manage Log” >> “Backup Job”, under the “Status” column you can view the status of all the backup jobs. For detail information please refers to SmartCLOUDTM EPS Administrator Guide.
You can login the SmartCLOUDTM EPS web management portal and go to “Manage User” >> “List User” >> “All”, under the “Used/Quota” column you can view the storage used by each backup user. When the customer’s backup data exceeds 85% of total storage, CITIC Telecom CPC CS hotline will notify the customer by Email.
Yes, we offer the seed load service. If the customer’s backup data is very large and the bandwidth is small, it is not realistic to transfer such large amount of data through network. Our engineer will come to customer’s office to perform an onsite backup, save the data to a removable hard disk, bring it back to SmartCLOUDTM EPS platform and import to customer’s backup server, then next backup only the delta change will be transmitted through the network. However, this seed load service requires additional charge and the price depends on the data amount.