CITIC TELECOM CPC | CITIC TELECOM CPC

+When I perform a schedule backup of my network drive, why there is always an error indicating “Access is denied” ?: Windows doesn‘’t support volume shadow copy (VSS) for the network drive, so if the file is being used during backup, SmartCLOUD^TM EPS OBM will not be able to backup it. Please ensure all the files on network drive are closed before backup.

+When I perform a schedule backup of my network drive, why there is always an error indicating “Backup Source Does not exist!”?: Please ensure the network drive is always accessible during the backup. You can perform the following actions:
• Configure the Windows Service “AutoUpdateAgent (SmartCLOUD^TM EPS Online Backup Manager)” and “Online Backup Scheduler (SmartCLOUD^TM EPS Online Backup Manager)” to run as an user who has access right for the network drive.
• Create a pre-backup command (Net use...) to mandatory map the network drive before the backup starts.

+If my backup machine is completely down and I have the backup image stored in SmartCLOUD™ EPS platform, can I restore my machine to SmartCLOUD™ EPS platform?: No, SmartCLOUD^TM EPS is a backup but not DR solution. You cannot restore and start your machine on SmartCLOUD^TM EPS platform. You have to prepare a new machine at your site and restore it to the backup image from SmartCLOUD^TM EPS platform.

+Does SmartCLOUD™ EPS OBM support VMware virtual machine backup?: Yes, but this backup module requires additional charge, please contact CITIC Telecom CPC's account manager for price information.

+Does SmartCLOUD™ EPS OBM support Microsoft Exchange Mailbox Level backup?: Yes, but this backup module requires additional charge, please contact CITIC Telecom CPC's account manager for price information.

+Does SmartCLOUD™ EPS OBM support MAC OS?: No, currently SmartCLOUD^TM EPS OBM doesn’t support MAC OS.

+Does SmartCLOUD™ EPS OBM support Linux OS?: No, currently SmartCLOUD^TM EPS OBM doesn’t support Linux OS.

+I have subscribed the remote installation service and will the engineer help me to create the backup policy?: No, CITIC Telecom CPC's engineer will remote install the SmartCLOUD^TM EPS agent for the customer but not create any backup policy since creating the backup policy involves key in many confidential information, for security reason customer must do it themselves.

+Can I change my encryption key in future?: No, you cannot change the encryption key for the backup set afterwards. You have to delete the backup set with all the backup data and re-create a new backup set to key in a new encryption key.