Our Customer Service & Support Group helps you maximize the value of your CITIC Telecom CPC Internet service. We're here to help you with IP connectivity, e-mail configuration, domain name service (DNS), system integration and security filters to help keep your TCP/IP network functioning properly.

If you have any enquiries or need assistance, please feel free to contact us.

CITIC Telecom CPC Customer Service & Support Group
E-mail : help@CITICTEL-CPC.com
General Hotlines : +852 2331 8930
Fax : +852 2219 0632

Technical Hotline / Help Desk

Technical Support Service is provided 24-hr per day, 7-day per week. Customers may contact our technical support staff via e-mail, phone or fax.

Please provide us with the following information, plus any additional pertinent information:

*	GID or Customer ID
*	Company Name:
*	Contact Name:
*	Contact Phone Number:
*	Email:
	Leased Line Port IP Address:
*	Data Line No.:
	Fault Descriptions:

* Required Fields