2024-01-19

Union Life and China Entercom’s Project Named One of the Most Outstanding Cases of Insurance Digital Transformation in China in 2023

China Banking and Insurance News published the list of “The Most Outstanding Cases of Insurance Digital Transformation in China in 2023” recently, and the SD-WAN Optimization Project jointly submitted by Union Life and China Entercom was selected as one of “The Most Outstanding Cases of IT Competence”.

As China Banking and Insurance News invited submission of remarkable insurance digital transformation plans in China for the fifth consecutive year, it aimed to celebrate the industry’s milestones and achievements in promoting digital transformation through innovative technologies, and to facilitate the exchange of insights and experiences between insurance businesses. This event would accelerate the insurance industry’s transition to a new era of interconnection and collaborative innovation, and contribute towards favorable economic and social development.

During the selection process, China Banking and Insurance News partnered with the China Insurance Science and Technology Laboratory of Fudan University and invited experts and scholars to form a professional panel responsible for evaluating the submissions based on various criteria, such as business philosophy, technological innovation, independent property rights, project results, demonstrative value and security. The submissions were grouped under eight categories, including “Risk Prevention and Control”, “Digital Services”, “Digital Marketing”, “Digital Operation”, “IT Competence”, “Network Security Risks Prevention and Others”, “Self-developed Technological Innovation” and “Integrated Capabilities”.

Union Life and China Entercom’s Project Named One of the Most Outstanding Cases of Insurance Digital Transformation in China in 2023

Since its establishment in 2005, Union Life has been committed to its service philosophy of “From Heart, Share Love” as it strives to actively offer sincere and customer-oriented services supported by technology throughout the policy lifecycle. Leveraging its powerful IT system, the company has applied innovative technologies in its operations extensively, such as those related to big data, cloud computing, OCR, facial recognition, and electronic signature, enabling it to deliver a comprehensive suite of efficient services through a remote self-service system based on WeChat and eUnion (e合眾), and complemented with the remote intelligent customer services. [1] The stable and seamless operation of its systems and its fast and reliable network play an important role in the success of Union Life’s thoughtful and user-friendly services.

Union Life and China Entercom’s Project Named One of the Most Outstanding Cases of Insurance Digital Transformation in China in 2023

In June 2022, China Entercom commenced the six-month project to develop a one-stop SD-WAN service system for Union Life, which covered preliminary solution design, project implementation, customized services, 7 x 24 professional operation and maintenance, regular operation and maintenance review, and solution service re-optimization. With the SD-WAN services provided by China Entercom, Union Life scaled up the capacity of the centralized business system for the headquarters and branches, realized the secure overlay data transmission, and completed the data backup of the local networks and business system center. It also optimized the value of the disaster recovery server room by lowering the cost of access. Meanwhile, the challenges of synchronization, security and stability of the large volume of data of the headquarters database and the disaster recovery server room were addressed, creating reliable hybrid networking between Union Life’s main Internet Data Center (IDC), the backup IDC and the 27 branch offices. The network congestion problem caused by high traffic volume was also solved, resulting in a much better user experience.

Benefits brought by Union Life’s SD-WAN Optimization Project:

Cost savings: Based on the 5-year lifecycle of the equipment, the project can save millions of dollars per year for Union Life, lowering the IT investment and delivering long-term benefits;
Investment protection: The project fully utilizes existing resources, protects the existing IT assets and investment, and ensures reasonable and effective use of IT budget;
Efficient operation and maintenance: It boosts the efficiency and customer experience through easy access, centralized operation and maintenance, centralized management, centralized provincial level, visualized monitoring, and control of the entire network (including network resource statistics, alarm statistics, application statistics, GIS maps, and network performance statistics) through a big screen;
Intelligent network routing: The SD-WAN services provided by China Entercom use AI, big data analysis and intelligent algorithms to provide feature models and analysis from WAN operations, linkages, applications to business services delivery; it also enables intelligent machine learning using all linkage data, AI scenario planning, optimization of network configurations, and convergence of IoT and 5G capabilities to strengthen the intelligent SD-WAN and transition to intelligent routing. It further supports rapid access to branch networks, plug-and-play equipment, multi-dimensional visibility at the network, branch PoP, user and application levels, streamlined operation and maintenance, and complete automation, enhancing the standardization and automation of Union Life’s branch network connection;
Enhanced user experience: Through redundancy coding of historical packets and forwarding the corresponding redundant packets after sending normal frames, the receiving end can utilize these packets for lost packet recovery; the Forward Error Correction (FEC) protection window and protection mode can be adjusted using the intelligent data analysis engine based on the linkage quality to achieve high recovery and low redundancy;
Technological upgrade and sustainable development: It allows Union Life to keep pace with the industry and stay at the forefront of technology while fulfilling the prerequisites for migrating the system to the cloud for its long-term development; it also combined various types of Internet applications to avoid subsequent bottlenecks.

Union Life and China Entercom’s Project Named One of the Most Outstanding Cases of Insurance Digital Transformation in China in 2023

As a leading Global-Local DICT solutions provider specializing in offering efficient, stable and secure network solutions for businesses, China Entercom is committed to promoting the digital transformation of the financial industry. While the success of Union Life’s SD-WAN Optimization Project has created significant business value for the company, it has also been highly recognized by experts for China Entercom’s expertise and professional services in the SD-WAN area.

Union Life and China Entercom’s Project Named One of the Most Outstanding Cases of Insurance Digital Transformation in China in 2023

China Entercom will continue to deepen its cooperation with Union Life to explore more sophisticated applications of innovative technology, and help accelerate the digital transformation journeys of the company and other financial institutions.

About Union Life

Established in 2005, Union Life Insurance Company Limited (“Union Life”) has grown into a national insurance enterprise with 27 provincial branches, more than 600 branch offices, and total assets of more than RMB170 billion. Working in synergy with its subsidiaries, including Union P&C, Union Asset, Union Time and Union Heyday, Union Life offers a comprehensive range of services, covering insurance, asset management and pension and retirement solutions, and actively pursues the goal of becoming an integrated financial and insurance group focusing on technology, insurance and elderly care services.

Reference:
[1] “Serve with heart: thoughtful services from Union Life” (《好服務有溫度——帶你走進有溫度的合眾服務》), Union Life

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Union Life and China Entercom’s Project Named One of the Most Outstanding Cases of Insurance Digital Transformation in China in 2023

About Union Life

Europe to Asia / Asia to Europe
Europe & Asia West-East Global Cloud Ring

Baltic Sea
DIA PROTECT Internet Based Connectivity Solution Business Internet Solution (On-Net Tallinn) Baltic Sea Cable Estonia Data Center Solution Estonia Cloud Solution

Identify & Predict
Assessment Services Asset Identification Service Vulnerability Assessment Service Penetration Test Service Code Review Service AI Visual Security

Protect
Managed Network Security Device Service Managed Unified Threat Management (UTM) Managed Next-Generation Firewall (NGFW) Managed Web Application Firewall (WAF) Network Security Secure Access Service Edge (SASE) Mail Security Mail Protection Services

Detect
Threat Detection Services Managed Security Services (MSS) Endpoint Detection & Response (EDR) Traffic Monitor and Analysis Secure AI (UEBA) Network Traffic Analysis

Respond & Recover
Security Response Services Security Orchestration, Automation and Response (SOAR) Threat Hunting Service Security Incident Response (IR) Backup & Disaster Recovery as a Service Versatile Managed Cloud Backup & DR Solution (BRR)

Professional Services & Compliance
Professional Services Security Device Migration Service Cloud Professional Services Compliance Services China Cybersecurity Law MLPS 2.0 Compliance Service Cross-Border Data Compliance Assessment Service